Client Account Support Specialist

2 weeks ago

Woodbridge, Virginia, United States TÜV SÜD America Full time
Job Overview

TÜV SÜD Global Risk Consultants (GRC) stands as the premier provider of unbundled property loss control services globally. Our extensive expertise in property risk engineering and consulting enables us to effectively address your loss control requirements.

This role is pivotal within the organization, providing essential support to both internal teams (such as Account Servicing Teams and Field Staff) and clients. The ideal candidate will possess exceptional organizational and interpersonal skills, demonstrating energy and initiative. Strong communication abilities are crucial, along with the capacity to manage multiple detailed processes simultaneously.

Key Responsibilities

  • Assist Engineers and Account Servicing Teams
  • Prepare report packages for forthcoming inspections
  • Conduct quality control and review of reports and projects before client distribution
  • Follow up internally on pending reports with Field Staff, Reviewers, and Servicing Teams
  • Update Account Service Instructions as necessary regarding distribution and client requirements
  • Provide external support to clients as requested, including project updates and inquiries
  • Perform data entry to finalize inspections
  • Engage in specialized projects and tasks as assigned
  • Facilitate communication between internal and external stakeholders
  • Potentially expand responsibilities to include Account Coordinating Administrator functions

Qualifications

  • Preferred: College Degree

Essential Skills and Knowledge

  • Strong written and verbal communication capabilities
  • Excellent organizational skills with a keen attention to detail
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Demonstrated initiative in executing responsibilities
  • Ability to work collaboratively as a team player
  • Capacity to work independently and confidently
  • Willingness to learn and adapt to new roles

This job specification should not be interpreted as an exhaustive list of all responsibilities and requirements. Employees may be asked to perform additional duties as necessary.

Equipment Used:

  • Standard office equipment including telephone, personal computer, printer, copier, scanner, and fax machine

Work Environment and Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

  • While performing the duties of this job, the employee may occasionally be required to walk, stoop, kneel, crouch, or crawl, and reach with hands and arms. The position primarily requires sitting, talking, or hearing, and using hands to handle or feel objects. Close vision is necessary.
  • Frequent communication via telephone, fax, email, and other tools is essential to ensure effective and timely completion of organizational tasks.

The work environment characteristics described here are typical of those encountered while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. The noise level is moderate.

Equal Opportunity Employer – Disability and Veteran

TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer, considering qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status, and compliance with applicable laws and regulations.

For further information on equal employment regulations, please refer to the relevant Labor Law Posters.

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