Client Relations Specialist

1 week ago


Woodbridge, Virginia, United States UFC GYM Woodbridge, VA Full time
Job Overview

The Membership Services Coordinator will embody the values of UFC GYM by delivering a friendly, informative, and engaging experience for all members and visitors during their time at the facility. This role is crucial in attracting potential members to the gym while providing exceptional customer service to existing members. Success in this position is measured by achieving personal revenue targets set by management through both outreach and relationship-building efforts.

Key ResponsibilitiesLead Generation & Appointment Scheduling
  • Conduct external marketing and promotional activities to generate leads, including distributing passes and fostering relationships with local businesses.
  • Engage in internal marketing by gathering leads from new enrollments and current members through effective relationship management.
  • Schedule membership appointments through proactive phone outreach and aim to exceed monthly appointment targets.
  • Ensure that scheduled appointments convert into guest visits, meeting or surpassing monthly guest visit goals.
Guest Tours, Membership Presentations, & Sales Performance
  • Guarantee that every guest receives a comprehensive Fitness Tour as outlined in the Membership Specialist Playbook.
  • Utilize the approved presentation materials when discussing membership options with prospective members.
  • Achieve or exceed financial targets in the Personal Sales Room each month.
  • Accountable for New Member Sales Revenue, Personal Training Revenue, and New Electronic Funds Transfer setups.
  • Maintain the integrity of each sale by ensuring all necessary documentation and signatures are collected.
Customer Service Excellence
  • Warmly greet and assist all guests and members upon arrival.
  • Answer incoming calls professionally and efficiently.
  • Deliver the highest standard of customer service during all interactions with guests.
  • Contribute to maintaining a clean and functional facility.
  • Proactively work to retain members who express a desire to cancel their memberships.
  • Keep accurate records of maintenance requests, fitness profiles, and group fitness reservations.
  • Report any unsafe conditions or emergencies to management immediately.
  • Ensure proper check-in procedures for members are consistently followed.
  • Address member inquiries and concerns effectively, escalating issues to management when necessary.
Additional Duties
  • Maintain a tidy and organized front desk and lobby area at all times.
  • Monitor retail performance and ensure the club meets or exceeds sales goals.
  • Follow up with members regarding overdue payments in collaboration with Front Desk Representatives.
  • Work closely with maintenance and cleaning staff to promptly resolve any facility issues.
QualificationsKnowledge, Skills & Abilities
  • Strong understanding of sales techniques and practices.
  • Basic knowledge of the fitness industry.
  • Proficient in computer usage.
  • Excellent interpersonal communication skills.
  • Outstanding customer service abilities.
  • Self-motivated with strong organizational skills.
  • Ability to work collaboratively as part of a team.
Education & Experience
  • High school diploma or GED is required.
  • Completion of company sales training and orientation is mandatory.
  • 1-2 years of sales experience is preferred.


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