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Customer Support Specialist

2 months ago

Woodbridge, Virginia, United States Middlesex Management Full time
Job Overview

We are looking for a Customer Support Specialist to enhance our customer service team. In this role, you will be tasked with addressing tenant inquiries and resolving issues effectively.

Key Responsibilities:

  • Respond to incoming calls in a polite and professional manner
  • Deliver accurate information regarding established procedures
  • Identify and resolve tenant complaints efficiently
  • Maintain detailed records of interactions with tenants
  • Build and update a comprehensive knowledge base of operational procedures

Required Qualifications:

  • Experience in a customer support role
  • Strong customer service skills
  • Ability to manage multiple tasks effectively
  • Excellent verbal and written communication abilities
  • Proficient in computer usage
About Middlesex Management

Middlesex Management is a leading property management firm overseeing over 95 apartment communities across New Jersey.