Retail Team Supervisor

2 weeks ago


Schererville, Indiana, United States Walgreens Full time

Walgreens Retail Team Supervisor - Job Overview:

Responsible for managing store operations in the absence of higher management, including initiating all necessary systems, handling cash transactions, and ensuring that both the sales floor and stockroom are prepared for daily operations.

Tasked with overseeing the receiving of deliveries at the back entrance.

Customer Engagement:
Interacts with customers and patients by welcoming them and providing assistance with products and services. Addresses customer concerns and inquiries to guarantee a satisfactory shopping experience. Demonstrates and shares exemplary customer service practices with all staff members.

Operational Duties:
Entrusted with store keys to independently open and close the store as needed.
Supports and mentors fellow team members in inventory management and vendor ordering processes.
Responsible for accurately processing all sales transactions at the designated cash register.
Assists the store manager or assistant manager in evaluating order discrepancies and managing returns.
Maintains precise inventory records.
Handles basic pricing duties and implements daily price adjustments.
Provides assistance with financial record-keeping as required.
Ensures the store is clean, organized, and visually appealing.
Helps with the segregation of food items and product arrangement according to established policies.
Ensures adherence to state and local regulations concerning controlled products.
Conducts bag checks for team members prior to leaving the store.
Follows all company policies and procedures diligently.
Completes special projects and additional tasks as assigned.

Training & Development:
Participates in training sessions and completes required PPLs as directed by the Manager. Obtains and maintains valid PTCB certification or pharmacy license as mandated by state regulations.

Communication:


Acts as a communication bridge between management and non-management team members by relaying assigned tasks when store management is unavailable.

Reports any disciplinary matters and customer complaints to management.

Basic Qualifications:
Minimum of one year of previous leadership, supervisory, or retail key holder experience.
Must possess fluency in reading, writing, and speaking English.

Preferred Qualifications:
Knowledge of inventory control processes is preferred.



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