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Front Desk Representative

2 months ago

Baltimore, Maryland, United States Island Hospitality Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.

Key Responsibilities
  • Check-in and check-out hotel guests in a timely and efficient manner
  • Process all payments according to established hotel requirements
  • Provide information and assistance to all guests and vendors
  • Prepare necessary reports during each shift for the management team
Requirements
  • Highly motivated team player with strong initiative and desire for achievement
  • Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Ability to work well in stressful situations
  • Readily available and approachable for all guests while providing excellent guest service
Benefits
  • Competitive salary of $17.00 per hour
  • Healthcare including Medical, Dental, and Vision Insurance
  • HSA & FSA plans available
  • Dependent care FSA
  • Identity Theft Protection Insurance
  • Commuter benefits including transit & parking
  • Pet Insurance
  • PTO and Payroll Incentives for Annual Wellness Exams
  • Employee Assistance Program
  • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
  • Paid Sick and Vacation Time
  • Family Leave
  • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary
Why Work with Us?

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business.

We offer a Rewarding Benefits Package, Incentive based bonus program, and Career Growth through our in-house training program with a path personalized to your desired goals.