Hospitality Desk Associate

1 week ago


Baltimore, Maryland, United States Wellbridge Full time
Job Title: Hospitality Desk Associate

We are seeking a highly motivated and customer-focused Hospitality Desk Associate to join our team at Maryland Athletic Club in Baltimore, MD.

About Us

Maryland Athletic Club is a premier athletic club and spa that offers a wide range of fitness and wellness services to its members. We pride ourselves on providing exceptional service and a welcoming atmosphere for our members.

Job Summary

The Hospitality Desk Associate will be responsible for providing exceptional customer service to our members, handling front desk duties, and serving as a scheduling and information hub for all club services and activities.

Responsibilities
  • Provide exceptional customer service to members, responding to their needs and concerns in a timely and professional manner.
  • Handle front desk duties, including checking in members, answering phone calls, and responding to emails.
  • Serve as a scheduling and information hub for all club services and activities, including fitness classes, personal training, and spa services.
  • Assist with membership sales and promotions, as needed.
  • Work collaboratively with other team members to ensure seamless operations and exceptional member experience.
Requirements
  • High school diploma or equivalent required.
  • Minimum of six months of customer service experience.
  • Basic computer skills and ability to learn new software.
  • Excellent verbal communication skills and ability to work effectively with diverse populations.
  • Availability to work a variety of shifts, including weekends and holidays.
What We Offer
  • Complimentary club membership.
  • State-of-the-art exercise equipment and resources.
  • Opportunities for professional growth and development.
  • Medical, dental, and vision insurance.
  • 401(k) matching program.
  • Several voluntary insurance options.
  • Paid time off and holidays.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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