Service Coordinator

5 days ago


Batavia, Illinois, United States MV Transportation Full time
Job Summary

MV Transportation is seeking a highly skilled Dispatcher to oversee the day-to-day route operations and report to the Operations Manager. This role requires strong organizational and communication skills to ensure safe, cost-effective, and on-time operating performance.

Key Responsibilities
  • Direct and coordinate route operations to meet performance standards
  • Monitor and report sign-in/sign-out times, route timeliness, and service issues to management
  • Communicate effectively with drivers, management, and customers to resolve issues and improve service
  • Participate in analysis and review of operating performance to identify areas for improvement
  • Collaborate with the Operations Manager to develop and implement strategies to enhance service quality and employee morale
Requirements
  • Two years of customer service experience preferred
  • Able to obtain a CDL B with Airbrakes and Passenger endorsement
  • Paid training available to obtain a CDL with endorsements
  • Demonstrate a high customer service commitment and professional phone manner
  • Knowledge of the service area is a plus
What We Offer
  • Weekends and major holidays off
  • Full benefits (Medical, Dental, Vision, Life Insurance for qualified candidates)
  • Company provides personal protection equipment (PPE) as the safety and well-being of our employees and the passengers we serve remains our top priority

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.


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