Customer Service Representative

5 days ago


Batavia, Illinois, United States Blue Wave Products. Full time
Job Description

Company Overview

Blue Wave Products is a leading manufacturer and importer of home and leisure products, serving a diverse customer base of prominent retailers in the US and Canada. Our company supports over 2,500 SKUs across four main product categories: Pool & Leisure, Indoor and Outdoor Games, Infrared Saunas, and Patio Furniture. Based in Batavia, IL, we operate from a 275,000 sq. ft. state-of-the-art warehouse and office facility.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their inventory is received and managed properly, and their orders are entered, filled, and shipped accurately and in a timely manner.

Key Responsibilities

  • Respond to all customer inquiries within 24 hours
  • Process all daily orders received prior to the designated cut-off time
  • Adhere to a 0.2% or less order entry error rate
  • Troubleshoot and resolve any customer issues and disputes
  • Coordinate with warehouse staff to maintain proper documentation
  • Learn each dealer's specific business needs and provide service based on those needs while developing a firm business relationship between Blue Wave and the dealer
  • Provide answers to a variety of questions regarding quotes, products, orders, shipments, returns, billing, missing parts, and warranty issues
  • Enter orders accurately with a goal of same-day shipment
  • Assist dealers in understanding company policies and procedures
  • Assist in obtaining quotes for custom products
  • Prepare dealer reports as requested on a daily/weekly basis
  • Work cross-functionally internally and externally to provide one-call resolution for customer/dealer issues
  • Make recommendations to the Manager regarding process improvement and increased efficiency
  • Meet team goals regarding inbound call management and order errors
  • Ensure information is documented accurately and shared with team members

Requirements

  • Superior communication, problem-solving, and decision-making skills
  • Basic computer skills, required
  • Type 50 WPM, preferred
  • 3-5 years of customer service experience, preferably within a manufacturing or distribution environment
  • Experience working with a diverse range of customer channels (retail and wholesale)
  • High school diploma or equivalent
  • Ability to work in a fast-paced, team-oriented environment
  • Ability to sit for extended periods of time
  • Regularly work on a computer and focus on a screen or monitor
  • Ability to safely maneuver within an office setting

Benefits

  • Medical / Dental / Vision
  • Company-paid Life Insurance
  • Discretionary bonus
  • Profit Sharing 401K
  • 3 Weeks Paid Vacation (Accrual)
  • 10 Paid Holidays


  • Batavia, Illinois, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...


  • Batavia, Illinois, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...


  • Batavia, Illinois, United States Circle K Stores, Inc. Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers...


  • Batavia, Illinois, United States SilverTech Full time

    About SilverTechSilverTech is a leading provider of innovative insurance solutions for private and corporate clients. With a strong presence in the market, we offer a wide range of products and services to meet the evolving needs of our customers.Key ResponsibilitiesDevelop and maintain relationships with existing and new clients to identify their insurance...

  • Bus Driver

    5 days ago


    Batavia, Illinois, United States Regional Transit Service Full time

    Job SummaryRegional Transit Service (RTS) is a regional transit authority seeking a skilled Bus Driver to transport customers safely and efficiently over specified routes. As a key member of our team, you will be responsible for ensuring the comfort and safety of our passengers while providing excellent customer service.Key ResponsibilitiesDrive a bus or...


  • Batavia, Illinois, United States Dover Saddlery Full time

    Position OverviewLocationBatavia, ILEmployment TypePart-TimeRole SummaryThe Equestrian Product Specialist is dedicated to delivering exceptional service to our customers while ensuring the sales floor is well-stocked and organized. This role encompasses a variety of responsibilities aimed at enhancing the customer experience.Key ResponsibilitiesWelcome...


  • Batavia, Illinois, United States Mark Murphy Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as an Insurance Sales Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our clients, providing them with personalized insurance solutions, and helping them achieve their financial...


  • Batavia, Illinois, United States Larry Laino - State Farm Agent Full time

    Position OverviewAre you passionate about connecting with people and possess strong communication abilities? Do you take pleasure in guiding clients through their insurance choices? Consider a role as an Agent Team Member at an independent contractor's office representing State Farm. Our agents dedicate their efforts solely to State Farm's insurance and...


  • Batavia, Illinois, United States Domino's Franchise Full time

    Join Our Team as a Customer Support SpecialistWe are looking for a dedicated Customer Support Specialist to provide exceptional service to our valued customers. Below are the key responsibilities associated with this role:Engage directly with customers through various channels including phone, online, and face-to-face interactions.Familiarize yourself with...


  • Batavia, Illinois, United States Department Of Homeland Security Full time

    Summary This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of Deputy Assistant Director of Health Systems Support (DAD-HSS), Health Operations Unit (HOU).This position is only open to current USPHS...


  • Batavia, Illinois, United States Monroe Tractor Full time

    Job OverviewMonroe Tractor, a prominent dealer in construction and agricultural machinery with a legacy spanning over 70 years, is dedicated to delivering exceptional sales and support to a diverse clientele across the northeastern United States. With 18 locations serving New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we continue to uphold...


  • Batavia, Illinois, United States Domino's Franchise Full time

    Join Our Team as a Customer Support SpecialistWe are looking for a dedicated Customer Support Specialist to provide exceptional service to our clients while managing a variety of responsibilities. Below are the key duties associated with this role:Engage directly with customers through various channels including phone, online, and face-to-face...

  • Service Team Member

    1 week ago


    Batavia, Illinois, United States Domino's Franchise Full time

    Join Our Team as a Customer Support SpecialistWe are seeking a dedicated Customer Support Specialist to provide exceptional service to our valued clients. This role involves a range of responsibilities aimed at ensuring customer satisfaction. Below are the key duties associated with this position:Engage directly with customers through various channels...


  • Batavia, Illinois, United States Holman Motors Inc. Full time

    Job OverviewAt Holman Motors Inc., we are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Recreational Vehicle Assistant. As a key member of our service team, you will play a vital role in ensuring exceptional customer experiences and providing top-notch support to our customers.Key ResponsibilitiesAssist service...


  • Batavia, Illinois, United States Monroe Tractor Full time

    Job OverviewMonroe Tractor is a reputable dealer of construction and agricultural equipment, boasting over 70 years of dedicated service in the northeastern United States. With 18 locations across New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we are committed to delivering exceptional sales and support to our extensive customer base.As a...


  • Batavia, Illinois, United States Monroe Tractor Full time

    Job OverviewMonroe Tractor is a reputable dealer of construction and agricultural machinery, boasting over 70 years of experience in the northeastern United States. With 18 locations across New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we are dedicated to delivering exceptional sales and support to our extensive customer base.As a...


  • Batavia, Illinois, United States Monroe Tractor Full time

    Job OverviewMonroe Tractor stands as a reputable dealer in construction and agricultural machinery, boasting over 70 years of dedicated service in the northeastern United States. With 18 locations across several states, we are committed to delivering exceptional sales and support to a diverse clientele of over 15,000 customers. Our legacy, established in...


  • Batavia, Illinois, United States Advanced Dermatology and Mohs Surgery Full time

    Become a vital part of our team as a Client Services CoordinatorAre you a personable and service-driven professional with a commitment to exceptional client care? We are seeking a Client Services Coordinator to serve as the friendly face of our esteemed clinic. In this position, you will engage with clients, manage appointment scheduling, and ensure a smooth...


  • Batavia, Illinois, United States Dial Silvercrest Corp. Full time

    About the RoleDial Silvercrest Corp. is seeking a dedicated and customer-focused Dining Room Server to join our team. As a Dining Room Server, you will play a vital role in providing exceptional dining experiences for our residents.Key ResponsibilitiesServe Residents Meals: Prepare and serve meals to residents in a timely and efficient manner.Provide...


  • Batavia, Illinois, United States Larry Laino - State Farm Agent Full time

    Position OverviewAre you skilled in communication and enjoy assisting clients with their insurance inquiries? As an Agent Team Member at Larry Laino - State Farm Agent, you will play a vital role in providing information about insurance products and services.Key Responsibilities: Develop and nurture client relationships Inform clients about various insurance...