Front Office Team Lead

7 days ago


Nashville, Tennessee, United States Pyramid Global Hospitality Full time
About the Role

We are seeking a highly motivated and experienced individual to join our Front Office team as an Assistant Front Office Manager. As a key member of our hospitality operations team, you will be responsible for ensuring the seamless movement of guests in and out of our hotel, providing exceptional levels of service, and maintaining the highest standards of guest satisfaction.

Key Responsibilities
  • Lead and motivate the Front Office team to deliver exceptional guest service and maintain high standards of performance.
  • Develop and implement effective training programs to enhance the skills and knowledge of Front Office staff.
  • Ensure the efficient and effective operation of the Front Desk, including the management of guest check-in and check-out processes, room assignments, and other related tasks.
  • Monitor and maintain accurate records of guest interactions, including complaints and feedback.
  • Collaborate with other departments to ensure seamless communication and coordination of guest services.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Conduct regular audits to ensure compliance with hotel policies and procedures.
  • Perform other duties as assigned by the Front Office Manager.
Requirements
  • Minimum 2 years of experience in a Front Office or hospitality operations role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
  • Strong leadership and motivational skills, with the ability to inspire and develop a high-performing team.
  • Proven ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve issues promptly.
  • Proficiency in hotel management systems and software.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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