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Front Office Coordinator

2 months ago

Nashville, Tennessee, United States Placemakr Full time
About Us

We are an innovative startup dedicated to transforming the landscape of hospitality and residential living. With a presence in some of the most cherished cities across the United States, our distinctive platform seamlessly integrates hotel and apartment experiences. Our comprehensive solution encompasses property management, guest engagement, and a technology framework that empowers unparalleled operational flexibility.

Our tech-driven properties deliver unique guest experiences while maximizing the value of the underlying real estate. Whether guests stay for a night or a year, our spaces are designed to feel like home.

Our property team members are the heartbeat of our operations, focusing on execution and enhancing the experience for both residents and guests. Meanwhile, our non-property teams support operational excellence and the advancement of our platform.

Your Role

As a Front Desk Manager at Placemakr, you will play a crucial role in fostering a collaborative and efficient environment for our team members, while setting the standard for front-of-house operations. Your leadership will be pivotal in driving the success of your Guest Experience team through active support and the cultivation of a high-performance culture. We are looking for individuals who exemplify Placemakr's Community Norms, excel in team development, and are committed to the operational success of our front-of-house services.

This role requires flexible availability, including nights, weekends, and holidays, with a rotational schedule.

Benefits & Perks

We offer competitive compensation, stock options, and a monthly bonus program of up to $750.

Comprehensive Management Training Program

Monthly reimbursement for mobile phone and wellness expenses

Annual uniform allowance

Medical, Vision & Dental Insurance with Flexible Spending Account options

Paid Parental Leave

Life Insurance Coverage

401k plan with a 4% employer match

Flexible time off to recharge

Access to early paycheck options

Discounts for stays at select Placemakr properties nationwide

Your Daily Responsibilities
  • Deliver an outstanding experience to all guests, residents, and partners by acting as a trusted friend and local expert.
  • Promote a collaborative atmosphere by working closely with all property team members to create a supportive work environment.
  • Ensure a safe and compliant setting for team members and guests by adhering to established policies and emergency protocols.
  • Spend the majority of your time actively managing daily operations, supporting your front desk team, and assisting guests with check-ins, check-outs, and inquiries.
  • Conduct regular evaluations of team members' check-in and check-out processes to ensure compliance with company standards.
  • Lead by example to help your team meet and exceed Placemakr's standards for excellence, including employee engagement and customer satisfaction ratings.
  • Effectively resolve escalated guest concerns with autonomy and promptness.
  • Train new hires on service and operational standards, sharing best practices to foster continuous improvement.
  • Oversee the daily management of a team of Guest Experience Associates, providing coaching and feedback, managing attendance, and ensuring adequate shift coverage.
  • Manage scheduling for Guest Experience Associates, utilizing occupancy reports and adhering to scheduling policies.
  • Handle performance management and hiring processes for your team, with support from your property leader.
  • Manage inventory tracking and departmental spending in line with budgetary guidelines.
  • Perform additional duties as assigned.
Qualifications
  • 4+ years of experience in customer service roles within hospitality, retail, or similar sectors.
  • 2+ years in a supervisory or leadership position, with a focus on managing guest-facing teams.
  • Strong communication skills, both verbal and written, with a professional demeanor.
  • Experience in scheduling, performance management, and recruitment aligned with company standards.
  • Proven ability to resolve guest issues independently and effectively.
  • Ability to provide constructive feedback to team members in a supportive manner.
  • A proactive attitude and a collaborative spirit, contributing to a culture of open communication and support.
  • Exemplary skills in guest service and front desk operations.
  • Commitment to our Property Team Mission of Customer, Consistency, and Community.
  • Physical capability to perform job duties, including standing, walking, and lifting up to 50 pounds.
Our Community Norms

We believe that great people are essential to our success. From our corporate teams to property staff and leaders, we seek driven individuals to join us as we expand across the United States. Our positive community norms shape our culture and guide our business practices:

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirement of 18 years or older to be considered for employment with Placemakr.

Placemakr is committed to providing reasonable accommodations for applicants upon request, in accordance with applicable law. All information will be kept confidential in line with EEO guidelines. We value diversity and are dedicated to building an inclusive workplace where we learn from one another. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

If you don't meet 100% of the above qualifications, we still encourage you to apply.