Front Office Manager

6 days ago

Nashville, Tennessee, United States Four Seasons Hotels Limited Full time
About the Role

We are seeking an experienced and skilled Assistant Front Office Manager to join our team at Four Seasons Hotel and Private Residences Nashville. As a key member of our Front Office department, you will be responsible for managing the day-to-day operations of the Front Office, ensuring exceptional guest satisfaction, and leading a team of Front Desk staff.

Key Responsibilities
  • Front Office Management: Manage the Front Office department, including interviewing, training, and scheduling staff, as well as overseeing other departments such as Guest Services, Concierge, and Communications.
  • Guest Arrivals and Departures: Coordinate arrivals, departures, and billing requirements with the Sales and Catering Department, ensuring seamless guest experiences.
  • Financial Management: Ensure all financial and credit procedures are followed, including following up on credit problems and reviewing daily transactions.
  • Guest Safety and Satisfaction: Take action in all matters related to guest safety, security, satisfaction, and well-being, responding swiftly and effectively in any hotel emergency or safety situation.
  • Customer Service: Resolve customer complaints, handle guest interactions with the highest level of hospitality and professionalism, and respond to all guest requests in an accurate and timely manner.
  • Front Desk Operations: Check guests in and out efficiently, issue correct keys, and settle bills accurately through credit card or cash transactions.
  • Technology and Systems: Utilize various computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests.
Requirements and Qualifications
  • Experience: A minimum of two years' experience in hotel rooms operations, with at least one year in a supervisory/management role.
  • Knowledge and Skills: Knowledge of property management systems required, Opera knowledge preferred. Strong business and work ethic required, with above-average communication skills and the ability to establish rapport quickly and positively.
  • Education: A degree in hospitality or a related field is preferred.
About Four Seasons Hotel and Private Residences Nashville

A soaring new landmark on the Nashville skyline, Four Seasons Hotel and Private Residences Nashville is a 40-story hotel with 235 keys and 143 residence units, located in the upmarket neighborhood of SoBro. The hotel features 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck.

Service Culture

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews, and industry awards. Our greatest asset is our people, and we believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

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