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Front Office Manager

2 months ago

Nashville, Tennessee, United States Cambria Hotel Nashville Downtown Full time
About Us

Cambria Hotel Nashville Downtown is a dynamic and growing company that values its employees and is committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Job Summary

We are seeking a dynamic and experienced Front Office Manager to lead our Front Office Team. The successful candidate will be responsible for ensuring the seamless completion of front office operations and providing exceptional levels of service throughout our guests' stay at the Cambria Nashville Downtown.

Key Responsibilities
  • Guest Service Excellence: Maintain guest service as the driving philosophy of the hotel, demonstrating a commitment to guest services in responding promptly to guest needs, and ensuring all department staff understand and demonstrate all components of guest service and are trained to meet standards.
  • Team Leadership: Empower hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance, and develop added value customer service programs to exceed hotel guest satisfaction measures.
  • Financial Management: Ensure front desk staff is trained in all front desk operations, and follows financial control procedures for cash, vouchers, inventories, and receivables, producing accurate financial reports on time.
  • Business Development: Collaborate with the General Manager and Director of Rooms to generate new business ideas to increase sales, and maintain a positive, cooperative work environment between staff and management.
  • Employee Development: Develop management talent by acting as a mentor for direct reports, ensure completion of training objectives and development plans, and understand policies and procedures for the hotel's key control system.
  • Physical Product Standards: Maintain physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities, ensuring ongoing staff and employee involvement in preventive maintenance programs.
Qualifications

The ideal candidate will have:

  • Excellent written and verbal communication skills.
  • Ability to relate to guest concerns and work well in groups.
  • Strong interpersonal and employee relation skills, with the ability to mentor, train, and develop staff.
  • Strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.
  • Ability to handle multi-tasking and be goal- and results-oriented.
  • Strong time management skills to meet deadlines.