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Front Office Operations Supervisor

2 months ago

Nashville, Tennessee, United States Omni Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Operations Supervisor to join our team at Omni Hotels. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our front desk, managing staff, and providing exceptional guest service.

Key Responsibilities
  • Front Office Operations: Oversee the daily operations of the front desk, ensuring that all tasks are completed efficiently and effectively.
  • Staff Management: Supervise and train front office staff, providing guidance and support to ensure they are meeting their job responsibilities.
  • Guest Service: Provide exceptional guest service, responding to guest inquiries and resolving any issues that may arise.
  • Cash Handling: Manage cash handling procedures, ensuring that all transactions are accurate and secure.
  • Inventory Management: Oversee the management of front office supplies and inventory, ensuring that all necessary items are available.
  • Scheduling: Create and manage front office schedules, ensuring that adequate staffing is in place to meet guest demands.
  • Training and Development: Provide ongoing training and development to front office staff, ensuring that they have the skills and knowledge needed to provide exceptional guest service.
Requirements
  • Experience: Minimum of 1 year of front office management experience in a luxury hotel environment.
  • Leadership Skills: Proven leadership skills, with the ability to delegate, train, and motivate staff.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with guests, staff, and management.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Technical Skills: Proficiency in front office systems, including OPERA.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Collaborative Work Environment: A collaborative and supportive work environment.