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Assistant Front Office Manager
2 months ago
Competitive compensation package.
Paid time off and holiday pay incentives.
Promotional opportunities.
401(k) available for all associates.
About this job... The Assistant Front Office Manager assists with leading the hotel's front desk and guest services team. Assistant Front Office Managers must be a strong problem-solver with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Assistant Front Office Managers must ensure adequate staffing, promote hotel standards, train and coach team members, and model expected behavior. The primary responsibilities of an Assistant Front Office Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams. What you'll be doing...Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
Engage in purposeful communication and build rapport with guests and associates, creating an open dialogue to uncover guest expectations and unrealized needs.
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guest's concerns.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer. Source: Hospitality Online
