Front Office Manager

1 day ago

Nashville, Tennessee, United States Four Seasons Hotels Limited Full time

About Four Seasons:

We are a luxury hospitality company that strives to deliver exceptional experiences for our guests, residents, and partners. Our team members around the world are committed to providing genuine heart and luxury service.

About the Role:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Four Seasons Hotel and Private Residences Nashville. This key management role is responsible for managing the day-to-day operation of the Front Office department, ensuring guest satisfaction, and leading a team of employees.

Key Responsibilities:

  • Manage staff within Rooms Division, primarily Front Desk, including interviewing, training, and scheduling staff.
  • Coordinate arrivals, departures, and billing requirements with Sales and Catering Department.
  • Ensure all financial and credit procedures are followed, including reviewing paid-outs, rebates, and direct billings.
  • Take action in matters related to guest safety, security, satisfaction, and well-being.
  • Resolve customer complaints and handle guest interactions with the highest level of hospitality and professionalism.
  • Check guests in and out, arrange for luggage delivery, and issue correct keys.
  • Utilize computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests.

Preferred Qualifications and Skills:

  • Minimum of two years' experience in hotel rooms operations, with at least one year in a supervisory/management role.
  • Knowledge of property management systems required, Opera knowledge preferred.
  • Strong business and work ethic required.
  • Ability to establish rapport quickly and positively.
  • Above average communication skills, both written and oral.

About Four Seasons Hotel & Private Residences Nashville:

Our property is a luxury hotel and private residences complex that offers a range of amenities and services to our guests. We are committed to providing an exceptional experience for our guests and residents.

Service Culture:

We are a dynamic and inclusive team that values dignity, pride, and satisfaction in what we do. We offer competitive wages and benefits, excellent training and development opportunities, and a range of perks, including complimentary accommodation at other Four Seasons Hotels and Resorts.

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