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Front Office Ambassador

2 months ago

Nashville, Tennessee, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused VIP Guest Services Representative to join our team at Marriott International Inc. As a key member of our front office team, you will be responsible for providing exceptional service to our valued guests, ensuring their stay with us is nothing short of extraordinary.

Key Responsibilities
  • Assist guests with pre-arrival and arrival processes, including check-in, member activities, and problem resolution.
  • Conduct pre-arrival calls to ensure a seamless experience for our guests.
  • Review and log guest preferences and traces in our computer system.
  • Handle front office duties, including check-in, check-out, and administrative tasks.
  • Respond to guest requests for information, special arrangements, and services.
  • Provide information about our property and surrounding area amenities.
  • Answer and process all calls, messages, and requests in a timely and professional manner.
Requirements
  • High school diploma or equivalent required.
  • At least 1 year of related work experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and provide exceptional customer service.
What We Offer

As a VIP Guest Services Representative with Marriott International Inc, you will have the opportunity to work with a diverse team of professionals, develop your skills and knowledge, and provide exceptional service to our valued guests. We offer a competitive salary, benefits package, and opportunities for career growth and development.