Front Desk Agent Overnight Coordinator
3 days ago
IHG Hotels & Resorts is a global leader in the hospitality industry, with a diverse portfolio of 19 brands and a presence in over 100 countries. Our purpose is to deliver True Hospitality for Good, creating unforgettable experiences for our guests and opportunities for our colleagues.
Our Luxury CollectionWe are proud to offer a range of luxury brands, including InterContinental, Regent Hotels, Six Senses, Vignette Collection, and Kimpton Hotels. Each of our brands is a leader in its own right, with a unique style and ambience that sets it apart from the rest.
The Willard InterContinental Washington, DCLocated in the heart of Washington, DC, The Willard InterContinental is one of the most iconic hotels in the nation's capital. With a rich history dating back to 1818, our hotel has played host to some of the world's most influential people, including U.S. presidents and foreign dignitaries.
About the Front Desk Agent PositionWe are seeking a Front Desk Agent who can provide exceptional service to our guests, making their stay with us truly unforgettable. As a Front Desk Agent, you will be the first point of contact for our guests, and will be responsible for ensuring that their experience with us is nothing short of exceptional.
Key Responsibilities- Kick off truly memorable guest experiences with a warm and welcoming greeting
- Acknowledge IHG Rewards Club members and returning guests in person or over the phone
- Take, manage, and receive payments for guest bookings
- Make the check-in and check-out process feel swift and seamless
- Stay a step ahead of our guests' needs to anticipate requests and offer tailored recommendations
- Be our guests' trusted contact, helping with everything from bill issues to restaurant recommendations
We are looking for someone with excellent communication skills, who is able to problem-solve and think on their feet. Fluency in the local language is a plus, but not essential. You will also need to be literate and tech-savvy, with a good grasp of reading, writing, basic math, and computer skills.
What You Can Expect from UsWe offer a competitive salary, a wide range of benefits, and opportunities for growth and development. Our hourly pay rate for this role is $25.75, and we offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
We are an equal opportunity employer, and we welcome applications from all qualified candidates. If you are passionate about delivering exceptional service and making a difference in the lives of our guests, we would love to hear from you.
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