Front Office Supervisor

4 weeks ago

Washington, Washington, D.C., United States Kimpton Hotel Full time
Job Summary

Lead all aspects of Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business.

Key Responsibilities
  • Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook.
  • Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate.
  • Make sure all shifts are covered as scheduled, cover as necessary.
  • Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
  • Ensure the completion of the desk agents' AM/PM checklist.
  • Handle guest situations as they arise in a calm and professional manner.
  • Be an expert in all employee duties to ensure you are 'leading by example' in all that you do.
  • Maintain professional contact via telephone with all other hotel departments.
  • Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
  • Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.
  • Counsel and coach employees when necessary, using accurate documentation and techniques.
  • Ensure all employees complete their duties before departing, that they are posted at their stations on time.
  • Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
  • Accountable for meeting or coming in under payroll and expense budgets.
Requirements
  • 2 years of related experience in hospitality or similar industry.
  • High School Diploma is preferred.
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people.

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