Front Desk Agent Overnight

4 weeks ago

Washington, Washington, D.C., United States IHG Full time
About Us

IHG Hotels & Resorts is a leading hospitality company with a global presence. Our mission is to deliver True Hospitality for Good, making our guests and colleagues feel welcome, cared for, recognized, and respected.

Our Luxury Collection

We have a portfolio of 19 brands, including InterContinental, Regent Hotels, Six Senses, Vignette Collection, and Kimpton Hotels. Our luxury collection offers unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries.

About the Hotel

The Willard InterContinental Washington, DC is one of the most iconic hotels in the nation's capital. Since 1818, the hotel has played host to the world's social and political elite, welcoming U.S. presidents, foreign dignitaries, and celebrities.

About the Front Desk Agent Position

We are seeking a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm welcome and ensuring a memorable experience.

Responsibilities
  1. Kick off truly memorable guest experiences with a warm welcome
  2. Acknowledge IHG Rewards Club members and returning guests in person or over the phone
  3. Take, manage, and receive payments for guest bookings
  4. Make the check-in and check-out process feel swift and seamless
  5. Stay a step ahead of our guests' needs to anticipate requests and offer tailored recommendations
  6. Be our guests' trusted contact, helping with everything from bill issues to restaurant recommendations
Requirements
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
  • Problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math, and computer skills
What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life, including a full uniform, impressive room discounts, and some of the best training in the business.

The hourly pay rate for this role is $25.75. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future.

We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are proud to be an equal opportunity employer, and we firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.

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