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Front Desk Operations Manager

1 month ago

Washington, Washington, D.C., United States Hilton Garden Inn M Street DC Full time
Front Desk Operations Manager

At Hilton Garden Inn M Street DC, we are seeking a highly skilled Front Desk Operations Manager to join our team. As a key member of our front office team, you will be responsible for supervising front desk operations and ensuring that our guests receive exceptional service.

Key Responsibilities:

  • Supervise front desk operations and ensure that all guests receive exceptional service
  • Interview, select, train, schedule, coach, and support associates to ensure they perform in accordance with established brand or hotel standards
  • Resolve guest complaints and concerns by conducting thorough research and determining the most effective solutions
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager
  • Perform bookkeeping activities such as balancing accounts and conducting audits
  • Promote Hersha Hospitality and brand-specific marketing programs
  • Greet guests immediately upon arrival and register them in a timely and efficient manner
  • Compute bills, collect payments, handle cash, and make change for guests
  • Closing out guest accounts at time of check out and ensuring that all accounts are accurate and up-to-date

Requirements:

  • Associates or Bachelors degree preferred
  • Ability to work a varied schedule, including nights, weekends, and holidays
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About Us:

Hilton Garden Inn M Street DC is a proud equal-opportunity employer and does not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.