Front Desk Agent

4 days ago

Washington, Washington, D.C., United States IHG Full time
About the Front Desk Agent Position

We are seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
  • Process payments and handle guest transactions, maintaining a high level of accuracy and attention to detail.
  • Stay up-to-date with hotel information, services, and promotions, making recommendations to guests to enhance their stay.
  • Collaborate with other hotel departments to ensure seamless guest experiences.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills and accuracy when handling cash and credit transactions.
  • Fluency in the local language, with the ability to communicate effectively with guests.
  • High school diploma or equivalent required; prior hospitality experience preferred.

What We Offer:

  • A competitive hourly rate of $25.75, with opportunities for advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) and paid time off.
  • A dynamic and supportive work environment, with opportunities to develop new skills and advance your career.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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