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Front Desk Supervisor
1 month ago
We are seeking a highly skilled Front Desk Supervisor to join our team at IHG Hotels & Resorts. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and leading a team of front office staff to deliver memorable experiences for our guests.
Key Responsibilities:
- Coaching and developing front office staff to deliver exceptional guest service
- Managing front desk operations, including check-in, check-out, and guest requests
- Providing exceptional customer service, resolving guest complaints and concerns
- Collaborating with other departments to ensure seamless guest experiences
- Leading and motivating front office staff to achieve high levels of performance
Requirements:
- Higher education qualification or equivalent in Hotel or Business Administration
- 3 years of experience in Front Office or Guest Service
- Excellent communication and problem-solving skills
- Fluency in English (additional languages an asset)
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Discounts on hotel stays and other IHG benefits
Apply Now: If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
