Front Desk Representative

5 days ago

Washington, Washington, D.C., United States Viceroy Hotel Group Full time
Front Desk Agent Opportunity

Cultivate your career with Viceroy Hotel Group and be part of a dynamic team in Washington, DC.

Viceroy Washington DC embodies the eclectic Logan Circle neighborhood as a hub for artists and urban innovators.

Located off the vibrant 14th Street Corridor, our hotel is poised to provide exceptional service to guests from diverse backgrounds.

If you thrive in a fast-paced environment, are entrepreneurial in your approach, and possess a passion for hospitality and genuine service, we invite you to explore this opportunity.

The Front Desk Agent will deliver a high-quality experience by performing various duties and representing the brand.

Key Responsibilities:
  • Review arrivals, noting special requests and blocking rooms as needed.
  • Check in and out hotel guests with confidence, professionalism, and friendliness.
  • Answer phone calls promptly and knowledgeably, ensuring complete and accurate information.
  • Complete tasks on the appropriate checklist by the end of each shift.
  • Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests.
  • Follow established key control policy.
  • Ensure proper credit policies are followed.
  • Submit lost and found articles with a completed report.
  • Perform other reasonable job duties as requested by supervisors and/or managers.
Requirements:
  • Previous experience in a Front Desk or customer-facing role.
  • Ability to work well under pressure, handling multiple arrivals and departures within a short period.
  • Flexible schedule, including weekends and/or holidays, with open availability.
  • Familiarity with hotel systems and operations, with accurate data entry skills.
  • Outside-the-box thinking and initiative to creatively solve problems.

Viceroy Hotel Group is a leading hotel company that combines desirable locations, unique design, destination dining, and personalized service to touch the hearts and souls of our guests.

As an industry leader in creativity and innovation, our hotels draw upon diverse backgrounds and talent for optimal success.

Viceroy Washington DC participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.

Pay Range: $20-25/hr.

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