Aesthetic Clinic Front Desk Coordinator

4 weeks ago

Washington, Washington, D.C., United States Beleza Clinic Full time
Job Summary

Aesthetic Clinic Front Desk Concierge

Beleza Clinic is seeking a highly skilled and detail-oriented individual to serve as the welcoming face of our clinic, ensuring seamless operations and a positive experience for our patients.

Key Responsibilities:

  • Welcome patients warmly, creating a positive first impression and fostering a welcoming environment.
  • Manage all front desk operations, including handling phone calls, responding to patient inquiries, and addressing walk-in requests.
  • Coordinate and schedule appointments for aesthetic services, maintaining accurate and up-to-date appointment calendars.
  • Provide timely appointment reminders and follow-up communications to patients.
  • Collect and update patient information with meticulous attention to detail, ensuring confidentiality and accuracy of records.
  • Process patient payments, issue invoices, and provide receipts with professionalism and accuracy.
  • Collaborate with billing or finance departments as necessary to ensure smooth financial transactions.
  • Educate patients on aesthetic services, packages, and products offered, assisting them in making informed decisions.
  • Address patient inquiries, concerns, and requests promptly and professionally.
  • Collaborate closely with aestheticians, nurses, and other staff to coordinate patient appointments and services.
  • Effectively communicate patient information and preferences to the aesthetic team.
  • Assist with general office tasks such as filing, data entry, and maintaining a clean and organized reception area.

Requirements:

  • Previous experience in customer service or front desk roles, preferably within an aesthetic clinic or medical aesthetic setting.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Strong organizational and multitasking abilities to manage multiple responsibilities efficiently.
  • Proficiency with scheduling software and basic computer skills.
  • Knowledge or interest in aesthetic services and skincare products.
  • Professional appearance and demeanor, with a keen eye for detail.
  • Ability to handle sensitive patient information with the utmost confidentiality.

Beleza Clinic is a premier provider for our community's aesthetic and wellness needs. Our priority is centered on patient care using the most advanced and holistic approaches to improve your overall well-being.

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