Customer Service Representative
13 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Branch Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our members, promoting our products and services, and contributing to the overall success of our organization.
Key Responsibilities- Provide sales and support services to members, including greeting, servicing, and selling membership, travel, and banking products.
- Generate leads, update members on travel and insurance specials, and provide travel information.
- Respond to customer inquiries and refer to senior staff or agent when appropriate.
- Provide cashiering services to members, including taking and processing payments for insurance policies, travel, and sale of tickets.
- Receive and resolve member/customer complaints and seek assistance from management when necessary.
- Provide administrative support to the travel and/or insurance sales staff during peak periods.
- Conduct outbound promotional calls for insurance and/or travel products.
- High school diploma or equivalent.
- Working in a customer-focused environment.
- Providing customer-focused service and timely solutions to problems.
- Microsoft Office applications.
- Taking personal responsibility in seeking solutions to problems.
- Multi-tasking and prioritizing tasks to meet office customer service goals.
- Passion and enthusiasm for working with people.
- Basic mathematical calculations to accurately perform monetary transactions.
- Effective communication skills (verbal and written) in a work environment.
- Ability to work effectively in a team environment.
- Exceed member expectations relating to professionalism, efficient and effective customer service, and maintenance of workstation and office facility.
- Ability to work under pressure in a high-volume, fast-paced customer service environment.
- Ability to work irregular hours, including holidays and weekends.
The Auto Club Group is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories. We are committed to providing a safe and inclusive work environment and offer a competitive compensation package, including a market-competitive salary, comprehensive benefits, and opportunities for professional growth and development.
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