Customer Service Representative

2 weeks ago


White Lake, Michigan, United States Wild Bill's Tobacco Full time

Job Type:
Part-time

Position Overview:
Are you seeking a dynamic and enjoyable workplace? Do you desire a role that keeps you engaged and enthusiastic? If so, Wild Bill's Tobacco could be the perfect fit for you. As a prominent player in the tobacco and vape industry with numerous locations and a dedicated workforce, we prioritize internal promotions and career development.

Key Responsibilities:

  • Deliver outstanding customer service by welcoming customers, addressing inquiries, and understanding their needs positively.
  • Resolve customer questions and concerns effectively.
  • Engage in promotional activities to attract new clientele, enhancing brand visibility both in-store and externally.
  • Support all retail operations in alignment with company policies and standards.
  • Maintain a clean and well-stocked environment for customers.
  • Adhere to all company regulations and procedures.
  • Be available for travel within a designated radius for shift coverage.
  • Collaborate with management on store operations, including cash handling and inventory management.
  • Complete necessary documentation and transactions in accordance with company guidelines.
  • Ensure the upkeep of store appearance, including back areas and restrooms.
  • Foster customer confidence by creating a comfortable shopping experience.
  • Assist with additional tasks and projects as directed by management.

Preferred Qualifications:

  • High school diploma or equivalent.
  • Experience in retail and customer service settings.
  • Ability to lift items weighing up to 25 lbs.
  • Professional demeanor with a positive and energetic attitude.
  • Strong written and verbal communication skills.
  • Flexible availability for scheduling.
  • Capability to stand for extended periods (up to 9 hours) on the sales floor.

Benefits:

  • Health, Dental, Vision, and Life Insurance (for full-time employees after 60 days).
  • Paid Time Off (for full-time employees after 90 days).
  • Flexible work schedules.
  • Employee discounts on products.
  • Opportunities for professional development and growth.

Compensation:
$13.50 per hour



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