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Customer Service Ambassador

2 months ago

Lake Orion, Michigan, United States Hyatt House Full time
{"Benefits": "

At Hyatt House, we offer a range of benefits to support your well-being and career growth.

* Employee discounts
* Flexible schedule
* Free food & snacks
* Free uniforms
* Opportunity for advancement
* Training & development

", "Responsibilities": "

As a Guest Service Representative, you will be responsible for:

* Greeting every guest with a smile and a warm welcome
* Assisting guests with the registration process and ensuring a seamless check-in experience
* Answering phone calls and taking messages accurately and efficiently
* Anticipating the needs of guests and building rapport to provide exceptional customer service
* Responding to guest concerns and resolving them appropriately, escalating to management when necessary
* Maintaining accurate records of registration and payment information
* Ensuring compliance with health and quality standards

", "Qualifications": "

To be successful in this role, you will need:

* A High School Diploma/GED
* Familiarity with hospitality industry standards
* Knowledge of front desk operations and procedures
* Proficient in English; knowledge of other languages is a plus
* Ability to use tact and understanding when dealing with a variety of customer service problems
* Ability to demonstrate genuine care for customers and employees
* Ability to work in a fast-paced environment

", "Job Summary": "

We are seeking a customer-focused Guest Service Representative to join our team at Hyatt House. As the face of our hotel, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

If you are a people person with a passion for delivering outstanding customer service, we want to meet you.

"}