Customer Service Representative

4 days ago


Spring Lake, Michigan, United States AIMS Advantage INC Full time
About the Role

AIMS Advantage INC is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our logistics team, you will be responsible for providing exceptional customer service, managing shipments, and ensuring seamless operations.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide proactive support to ensure customer satisfaction.
  • Logistics Management: Coordinate shipments, manage inventory, and ensure timely delivery of goods.
  • Administrative Support: Process paperwork, manage data entry, and maintain accurate records.
  • Communication: Collaborate with internal teams, customers, and carriers to ensure smooth operations.
  • Problem-Solving: Troubleshoot issues, resolve conflicts, and implement process improvements.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-3 months of related experience or equivalent combination of education and experience.
  • Skills: Excellent communication, problem-solving, and organizational skills.
  • Software Proficiency: Proficient in Microsoft Office, particularly Excel and Word.
What We Offer
  • Competitive Pay: Attractive compensation package.
  • Benefits: Comprehensive benefits, including medical, dental, and vision insurance.
  • Opportunities for Growth: Career advancement opportunities within the company.


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