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Customer Service Representative
2 months ago
Job Summary:
Serves customers by providing product and service information, resolving product and service problems, and processing orders. Wage: $22/hr
Essential Duties and Responsibilities:
- Maintain broad knowledge of client products and services
- Keep records of customer interactions and transactions
- Listen attentively to customer needs and concerns; demonstrate empathy
- Accurately take phone orders
- Data entry of faxed, emailed, and phone-in orders for production
- Coordinate between sales and production to meet customer deadlines
- Notify customers of expected delivery date and time
- Resolves product or service problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
- Assisting sales staff with expediting orders and communications with the production floor
- Assist in filing and communicating with other departments with reconciling paperwork.
- Answer the telephone and direct callers to appropriate departments
- Greet customers in a courteous, friendly, and professional manner
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Skills, Knowledge, and Ability Requirements:
To be considered for the Customer Service position, the following conditions must be met:
- A minimum of 1-year previous customer service experience in residential or commercial industry or 5 years experience working with aluminum storefront in either shipping and/or fabrication of aluminum storefront.
- Strong organizational and listening skills
- Ability to work independently and prioritize work with deadlines
- Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
- Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
- Ability to read, interpret, and understand drawings and specifications
- Computer experience a must and typing of numbers with accuracy
- Previous customer service experience in glass industry preferred
Equipment:
- Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various printers.
- Issued safety equipment
Safety:
- This position is a largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers.
- To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation.
