Customer Support Representative

2 weeks ago

Grass Lake, Michigan, United States The State Bank Full time

OUR PURPOSE

We are committed to harnessing the power of banking to foster improved lives, thriving businesses, and vibrant communities.

OUR OBJECTIVE

Our objective is to maintain our status as an independent community bank by providing the most adaptable and comprehensive financial services, delivered by our team of exceptional professionals dedicated to assisting families, businesses, and our communities in achieving their best potential.

KEY RESPONSIBILITIES

Deliver outstanding customer service consistently, adhering to The State Bank's service standards across all communication channels.

Execute a variety of financial transactions for clients while adhering to established quality and accuracy guidelines. Comply with Teller Cash Controls as outlined in the Cash Handling Procedure.

Promote additional products and services whenever feasible and refer business to other departments within the Bank. Engage actively in the Customer Benefits Program and contribute to the sales culture within the community office by meeting individual sales targets and supporting branch objectives.

Cross-training: May receive training as an ITM teller to facilitate financial transactions through Connect technology. May be trained to serve as a vault teller on a rotational basis. Some customer service representatives may have supervisory transaction override authority. Responsibilities may include ordering branch supplies and functioning as customer service call staff as needed, or being cross-trained as call center personnel to assist customers through various service channels.

Participate in ongoing training related to industry regulations, guidelines, and procedures.

Assist in reconciling branch machines as applicable: coin machines, ATMs, ITMs, and/or cash dispensers.

Facilitate safe deposit box access and perform basic account maintenance upon customer request.

Demonstrate support for the Bank's mission, vision, and core values in daily activities.

Utilize effective reasoning and organizational skills.

Ability to stand or sit for extended periods.

Regularly engage in significant physical activities, including lifting, carrying, pushing, pulling, climbing, kneeling, crouching, standing, bending, twisting, and reaching.

Capable of lifting and carrying up to 55 lbs regularly.

Engage in driving, standing, walking, and using hands to manipulate objects, tools, or controls.

Possess knowledge in operating and maintaining various types of equipment.

Adhere to instructions and safety protocols.

Maintain regular and predictable attendance.

Interact regularly with colleagues on-site, including face-to-face meetings and spontaneous discussions.

Ability to effectively manage responsibilities under high-stress conditions.

Other duties as assigned.

SUPERVISORY ROLE

This position does not include supervisory responsibilities.

QUALIFICATIONS

To succeed in this role, an individual must be able to fulfill each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

A high school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience. A fundamental understanding of computers and their applications is necessary.

SKILLS/ABILITIES

Effective time management.

Ability to establish and maintain productive working relationships with customers, colleagues, and vendors.

Clear and concise communication.

Basic proficiency in computer applications.

Familiarity with Microsoft Word, Excel, and PowerPoint.

REGULATION TRAINING REQUIREMENTS

Successful completion of all assigned training.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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