Customer Service Representative

9 hours ago

Lynnwood, Washington, United States Sound Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sound Credit Union. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members via phone, ensuring their financial needs are met with accuracy and efficiency.

Responsibilities
  • Process financial transactions, including withdrawals, cash advances, loan payments, and transfers.
  • Provide members with account status, including current balances and loan details.
  • Resolve member inquiries and concerns in a timely and professional manner.
  • Meet or exceed performance metrics, including call handling time, first call resolution, and member satisfaction.
Requirements
  • One year of experience in a customer service role, preferably in a Call Center environment.
  • High School Diploma or equivalent required.
  • Must be bondable.
  • Employer sponsorship to secure or maintain employment authorization not available.
What We Offer
  • A competitive salary range of $21.50 - $26.50 hourly, depending on experience and education.
  • A comprehensive benefits package, including medical, dental, vision, and disability insurance.
  • A 401(k) plan with up to 4% match and discretionary profit sharing.
  • Three weeks of paid time off (PTO) accrued annually, with increases over tenure.
  • Up to 40 hours of employer-paid Work/Life Balance time, awarded annually.
  • 10 employer-paid Federal Holidays per year.
  • A $1,000 annual bonus when the Credit Union meets its goals, paid each November.
  • A $50/month gym/lifestyle reimbursement.
  • A $5,000/year Tuition Assistance Program.
  • Incentives for multilingual speakers.
  • An Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
  • Free and/or discounted banking services and loans.
  • An Employee Charitable Matching Program.
  • A free ORCA pass.
About Sound Credit Union

Sound Credit Union is a leading financial institution in the Puget Sound region, dedicated to serving our members and communities with integrity, respect, and excellence. We are proud to be an Equal Opportunity and Affirmative Action employer, committed to diversity, equity, and inclusion.

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