Customer Service Representative
4 days ago
About the Role:
Sound Credit Union is seeking a highly skilled and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our members via phone and email, assisting with various transactions, and answering questions about our credit union services and products.
Key Responsibilities:
- Take member calls and assist with transactions such as transfers, loan payments, and cashier's checks
- Assist members with questions about credit union services and products
- Print and mail forms to members
- Accept and process loan applications
Requirements:
- 2 years of customer service experience, preferably in a contact center environment
- Financial institution experience is preferred
- High School Diploma or equivalent
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A diverse and inclusive work environment
- Access to a variety of systems and technology
About Sound Credit Union:
Sound Credit Union is a not-for-profit financial cooperative dedicated to serving the financial needs of our members. We are committed to providing exceptional service, building strong relationships, and making a positive impact in our community.
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