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Customer Service Representative

2 months ago

Lynnwood, Washington, United States Arrow International Full time
Job Title: Customer Service Representative

Arrow International is a leading manufacturer and supplier of charitable gaming products and solutions. We are seeking a highly skilled Customer Service Representative to join our team.

Job Summary:

The Customer Service Representative will be responsible for contacting current and potential customers to sell pull tabs and provide exceptional customer service. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Answer phones and assist customers with orders, queries, and problem-solving.
  • Accurately enter all orders and relevant data into internal programs.
  • Build and support customer relationships to increase sales and meet monthly targets.
  • Follow up with customers via phone, email, and fax.
  • Develop new customer prospects and maintain close contact with outside sales representatives.
  • Acquire knowledge of the entire product line and identify opportunities to sell older inventory.
  • Ensure all marketing mailers are distributed to customers as scheduled.
  • Run inventory reports and communicate with customers on a weekly basis.
Requirements:
  • Two to three years of related experience and/or training, or equivalent combination of education and experience.
  • Associate degree preferred.
  • Phone sales experience preferred.
  • Excellent verbal, written, and interpersonal skills.
  • Proficient computer skills.
  • Customer/client focus.
  • Organizational and problem-solving skills.
  • Results-driven.

Arrow International offers a competitive salary of $23 to $29 per hour and a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.