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Customer Service Representative

2 months ago

Lynnwood, Washington, United States AdvanTec Marine Full time
About AdvanTec Marine

AdvanTec Marine is a leading manufacturer of marine closures, serving a global customer base. Our company is committed to delivering exceptional customer service and support.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our Sales department in Lynnwood, Washington. As a key member of our team, you will be responsible for providing top-notch support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond to customer inquiries via phone and email, providing timely and accurate solutions to their issues.
  • Enter customer orders into our ERP system, ensuring accurate and efficient processing.
  • Monitor and track customer orders, ensuring timely completion and follow-up.
  • Generate and distribute weekly reports to management, highlighting key customer service metrics.
  • Perform administrative tasks, including ordering office supplies and maintaining a clean and organized workspace.
Requirements
  • High school diploma or equivalent required.
  • 0-2 years of customer service or call center experience preferred.
  • Excellent communication and problem-solving skills, with a strong focus on customer satisfaction.
  • Proficient in Microsoft Office suite, including Word, Excel, and Outlook.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
What We Offer

AdvanTec Marine offers a competitive compensation package, including a starting wage range of $18-$25 per hour based on experience. We also provide opportunities for growth and development, as well as a positive and supportive work environment.