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Client Relations Coordinator
2 weeks ago
How many organizations can boast a legacy spanning over 177 years?
At ZEISS, we proudly can. As trailblazers in the realm of science, ZEISS adeptly navigates the dynamic landscapes of a fast-evolving world, leveraging cutting-edge technologies and ongoing advancements. We firmly believe that innovation and technology are pivotal to fostering a sustainable future and addressing global challenges. Our diverse portfolio encompasses various segments within the ZEISS family, including Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. With a global workforce exceeding 42,000 employees, including over 4,000 in the US and Canada, we invite you to make a meaningful impact by joining our team.
What does the role entail?
The Client Relations Coordinator is adept at establishing the frameworks and teams necessary to prioritize and monitor customer inquiries, thereby supporting sales, marketing, and brand initiatives. This role involves consistently guiding the team to deliver optimal customer service solutions.
Is this of interest to you?
Key Responsibilities:
- Responds to customer inquiries, resolves issues, and ensures customer satisfaction by providing effective problem-solving resources.
- Enhances customer operational efficiency by offering help desk support and technical guidance.
- Achieves human resource objectives in customer service by recruiting, selecting, training, and mentoring team members.
- Oversees customer service personnel, communicates performance expectations, and conducts evaluations and reviews.
- Meets financial targets for customer service by forecasting needs, preparing annual budgets, and managing expenditures.
- Enhances customer service quality by conducting surveys, analyzing processes, and establishing service metrics while monitoring and evaluating outcomes.
- Implements standards for production, productivity, quality, and customer service.
- Processes repairs, manages representative requests with appropriate documentation, and handles RMAs to determine the correct actions for returned items; ensures accurate paperwork, tracks deadlines, and repackages items for inventory.
- Contributes insights and recommendations for customer service to strategic planning and reviews.
- Audits customer service practices and trends to identify areas for system improvements.
- Enforces company policies and procedures.
- Identifies customer service needs by maintaining communication with clients and visiting operational settings.
- Enhances job knowledge by engaging in educational opportunities, maintaining professional networks, and participating in industry organizations.
- Additional duties may be assigned as necessary.
Qualifications:
To excel in this role, an individual must effectively perform each essential duty. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to fulfill essential functions.
Requirements:
- Bachelor's or Associate's degree preferred, or a combination of relevant customer service experience.
- 1-2 years of experience in a similar role.
- Proficiency in Microsoft Office is essential.
- Highly self-motivated, self-directed, team-oriented, and exceptionally detail-oriented.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Strong troubleshooting skills in a manufacturing context and creative problem-solving abilities.
- Proficient in all office software relevant to the position, including Microsoft Office Suite and Quickbooks.
- Experience in customer service and sales is required.
- Medical coverage
- Vision insurance
- Dental plans
- 401k Matching
- Employee Assistance Programs
- Paid vacation and sick leave
- And much more
Position Type/Expected Hours of Work:
This is a full-time position with a standard work schedule of Monday through Friday, totaling 40 hours per week.
Your ZEISS Recruiting Team:
Clara Cresswell
ZEISS is committed to providing Equal Employment Opportunity without unlawful regard to an applicant's race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (including childbirth, breastfeeding, or related medical conditions), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law.
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