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Client Service Coordinator

2 months ago

Chesterfield, Missouri, United States Banfield Full time
About This Role

We are seeking a highly skilled and motivated Client Service Coordinator to join our team at Banfield Pet Hospitals. As a Client Service Coordinator, you will play a critical role in driving the flow of clients and pets through our hospital, maximizing productivity, and ensuring exceptional client care.

Key Responsibilities
  • Live and exemplify the Five Principles of Mars, Inc. within yourself and the team.
  • Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
  • Assist incoming clients by completing required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
Requirements
  • High School Diploma or equivalent preferred.
  • One year related experience required with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
  • Ability to work at a computer for long periods of time.
  • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.).
  • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.
What We Offer

As a Client Service Coordinator at Banfield Pet Hospitals, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional care to our clients and their pets. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.