Client Service Representative

7 days ago


Chesterfield, Missouri, United States Banfield Full time
Job Summary

We are seeking a highly skilled and customer-focused Client Service Coordinator to join our team at Banfield Pet Hospitals. As a key member of our hospital operations team, you will be responsible for driving the flow of clients and pets through our hospital, maximizing productivity, and ensuring exceptional client service.

Key Responsibilities
  • Drive client flow and maximize productivity of the veterinary medical team
  • Ensure good communication with associates and clients
  • Coordinate care of clients and pets in a welcoming and efficient manner
  • Influence clients to return and refer their friends and families
Essential Skills and Qualifications
  • Leadership and customer focus
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks
  • Problem-solving and analytical skills
  • Client service and relationship-building skills
Working Conditions

This position requires the ability to work in a fast-paced environment, with frequent interactions with clients and pets. You must be able to stand, walk, stoop, kneel, crouch, and climb, as well as manipulate up to 50 pounds. You will also be exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards, and medication/controlled substances.

Education and Experience

We require a high school diploma or equivalent, and at least one year of related experience. A medical background with medical terminology training is preferred.



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