Bilingual Customer Support Specialist

2 weeks ago


New York, New York, United States VNS Health Full time

Role Overview:
As a vital member of our customer service team, you will deliver exceptional support through various communication channels, ensuring that our clients receive the assistance they need promptly and effectively.

Key Responsibilities:
1. Provide courteous and efficient service to customers via multiple platforms, including chat, inbound and outbound calls, and email.
2. Assess customer needs to facilitate timely and appropriate solutions.
3. Maintain a high level of professionalism while managing customer interactions.

Qualifications:
- Proficiency in both Chinese and English is essential.
- Strong communication skills and a commitment to customer satisfaction.
- Experience in a contact center environment is preferred.

About VNS Health:
We are dedicated to delivering quality healthcare services and support to our community. Join us in making a difference.



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