![TailorMed](https://media.trabajo.org/img/noimg.jpg)
Customer Support Specialist
4 weeks ago
S.
patients.
To solve such a complex challenge, it takes a village, or as we say at TailorMed, a network We've built the nation's largest network of providers, pharmacies, partners, and life sciences companies who have joined us in making treatment affordable for all patients across all medical conditions.
The TailorMed network is powered by a suite of advanced solutions designed to proactively identify patients who need help the most, match them to all available financial resources, and most importantly, make it easy for patients to utilize those resources.
This is what we mean by moving mountains for patients and we're ridiculously passionate about it.We are looking for an experienced Customer Support Specialist to join our journey
Responsibilities:
Investigating customer issues diligently, identifying their root causes, and resolving or escalating them appropriately for quick resolution.
Identifying patterns and proactively addressing issues through swift and professional communication.
Acting as a super-user for the TailorMed platform to enhance user experience and patient outcomes.
Being an active team player, ready to voice concerns and share best practices.
Advocating for our clients and collaborating across functions to deliver a world-class client experience, ensuring they receive maximum value from our solution.
Demonstrating technical proficiency in handling customer support tools CRM software and troubleshooting common technical issues related to our platform to provide effective customer support.
Maintaining confidentiality and complying with HIPAA.Characteristics of our Support Specialist include Capability to work in a high-volume caseload environment and adapt effectively to rapidly changing priorities.
An innate ability to build relationships, coupled with a positive attitude and empathy.Enjoyment in troubleshooting technical issues with a keen eye for detail and the ability to work independently.
Exceptional interpersonal skills and the ability to multitask.
Persistence, resourcefulness, and adaptability.
Requirements:
2 years of experience in a customer support role, preferably in a healthcare setting.
Experience in delivering client-focused solutions based on customer needs.
Familiarity in using CRM software, preferably Salesforce.
Familiarity with SaaS platforms and B2B products.
Technological adeptness for troubleshooting and resolving technical issues.
Nice to have:
Prior experience in a startup, healthcare, or corporate settingTailorMed is proud to be an equal opportunity employer Recommended Skills Adaptability Attention To Detail Confidentiality Customer Demand Planning Customer Relationship Management Customer Service Apply to this job.
Estimated Salary:
$20 to $28 per hour based on qualifications.
-
Customer Support Specialist
1 week ago
New York, New York, United States Chatdesk Full timeJob Title: Customer Support SpecialistBecome a vital part of our Customer Support team for renowned brandsAs a freelance customer support specialist at Chatdesk, you will play a crucial role in assisting businesses to provide outstanding support to their clientele through various digital communication channels.About the RoleEnjoy flexible part-time positions...
-
Customer Support Specialist
1 week ago
New York, New York, United States WHIZZ Full timeCustomer Support SpecialistPosition: Customer Support Specialist Location: On site Are you ready to embark on a fulfilling career with Whizz, a leader in innovative transportation solutions for delivery riders? We are currently seeking passionate Customer Support Specialists to join our vibrant team. Your commitment will not only be rewarded with a...
-
Customer Support Specialist
3 days ago
New York, New York, United States Caesars Entertainment Full timePosition OverviewAs a Customer Support Specialist at Caesars Entertainment, you will play a vital role in enhancing our customers' experience in the dynamic world of sports betting and technology.Key ResponsibilitiesProvide exceptional assistance to customers, addressing inquiries and resolving issues effectively.Utilize advanced technology to facilitate...
-
Customer Support Specialist
1 week ago
New York, New York, United States Caesars Entertainment Full timePosition OverviewAt Caesars Entertainment, we are experiencing significant growth, which translates into exciting career advancement opportunities for our dedicated team members. Our organization is a dynamic blend of sports, the thrill of sports wagering, and cutting-edge technology.Role ResponsibilitiesAs a Customer Support Specialist, you will play a...
-
Customer Support Specialist
3 days ago
New York, New York, United States The Access Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at The Access Group. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers through various channels,...
-
Retail Customer Support Specialists
1 week ago
New York, New York, United States Marshall Retail Group Full timeJoin Our Team as a Retail Customer Support SpecialistWe are seeking enthusiastic individuals who have a flair for style and a knack for assisting customers. Our company is looking to fill several Retail Customer Support Specialist roles within our vibrant retail locations.Key Responsibilities:Engage with customers and provide exceptional service in a...
-
Customer Support Specialists
1 week ago
New York, New York, United States The Bachrach Group Full timeJob OverviewWe are actively seeking Customer Support Specialists for our esteemed client. The successful candidate will play a crucial role in delivering exceptional service to clients, retirees, and beneficiaries. We are looking for individuals who are driven and dedicated to providing outstanding support.Key Responsibilities:• Handle incoming service...
-
Customer Support Specialist I
1 week ago
New York, New York, United States VNS Health Full timeOverviewThis fully remote Customer Support Specialist position is dedicated to delivering efficient and courteous consumer assistance through various communication channels, including chat, inbound/outbound calls, email, and web platforms. The primary goal is to assess consumer needs and ensure timely and appropriate service delivery.Our specialists provide...
-
Customer Support Specialists
1 week ago
New York, New York, United States Infojini Full timeJob OverviewWe are seeking dedicated Customer Support Specialists to join our team at Infojini. This role is essential in providing exceptional service to our clients and ensuring their needs are met effectively.Work Location: Long Island City, New YorkContract Duration: 6 Months (with potential for extension)Compensation: $18/hr on W2Key...
-
Customer Operations Support Specialist
1 week ago
New York, New York, United States Nauset Disposal Full timeImmediate Part-Time Opportunity for a Customer Operations Support Specialist at a dynamic, fast-growing organization.As a Customer Operations Support Specialist at Nauset Disposal, you will play a crucial role in delivering exceptional service to both internal and external stakeholders. The ideal candidate will be central to our customer service operations...
-
Support Specialist I Customer Support India
2 months ago
New York, New York, United States vimeo technologies private limited Full timeApply for Support Specialist I, Customer Support India, Career Progress Consultants in New York City for 1 - 2 Year of Experience on
-
Lead Customer Support Specialist
1 week ago
New York, New York, United States VNS Health Full timePosition Overview:The Lead Customer Support Specialist is responsible for efficiently managing incoming inquiries and ensuring that each caller is connected to the correct department. Key Responsibilities:1. **Call Management:** Quickly assesses the nature of incoming calls to provide effective service.2. **Service Coordination:** Directs customers to the...
-
Customer Support Specialist
1 week ago
New York, New York, United States Lycatel LLC Full timeJob OverviewLycamobile, established in 2006, serves as a vital link for individuals wishing to maintain connections with their loved ones abroad. With a commitment to delivering affordable and high-quality international calling solutions, we cater to over 30 million customers across 24 nations. Our growth trajectory has outpaced competitors, ensuring...
-
Community Support Specialist
1 week ago
New York, New York, United States Collaborative Support Programs Full timeUnder the supervision of the Regional Coordinator, the Community Support Specialist delivers direct assistance, skill enhancement, and community resource connections to individuals facing psychiatric and/or substance use challenges. The role is focused on empowering individuals to achieve independence and work towards their fullest potential. The Community...
-
Litigation Support Specialist
1 week ago
New York, New York, United States Phaxis - Support Services Full timeJob OverviewPhaxis - Support Services is seeking experienced Litigation Support Specialists for our team. This role involves assisting in various aspects of legal proceedings, particularly in the realm of personal injury cases.Key ResponsibilitiesDrafting essential legal documents, including summons and complaints.Preparing motions and managing discovery...
-
Client Support Specialist
1 week ago
New York, New York, United States Phaxis - Support Services Full timeJob OverviewWe are looking for a committed Client Support Specialist to join our team at Phaxis - Support Services. This role is essential in providing assistance and direction to individuals requiring support, ensuring they access the necessary services and resources to enhance their well-being.Key Responsibilities:- Perform evaluations to identify clients'...
-
New York, New York, United States Ascension Management Full timeCustomer Support Quality Assurance SpecialistThe Customer Support Quality Assurance Specialist plays a crucial role in managing all aspects of Client Services. This position requires a comprehensive understanding of our offerings and the ability to communicate these effectively to consumers on behalf of our diverse clientele.Key Responsibilities:Collaborate...
-
New York, New York, United States Penda Aiken Inc. Full timeCustomer Support SpecialistJoin a committed organization dedicated to empowering small enterprises and fostering their development. As a Customer Support Specialist, you will be instrumental in assisting small business proprietors by providing insights into available services and financial assistance.This long-term temporary role necessitates a candidate...
-
New York, New York, United States PRIDE Healthcare Full timeJob OverviewWe are looking for a Customer Support and Administrative Specialist (Ticketing System) with a pay range of $19 - $20 to work within a healthcare environment. This role is pivotal in assisting clients by delivering product and service details while addressing technical challenges.Contract Duration: 26 Weeks with potential for extensionWorking...
-
Travel Customer Support Specialist
1 week ago
New York, New York, United States Travel Leaders Group Holdings LLC dba Internova Travel Group Full timeCustomer Care Travel SpecialistJob OverviewThe Customer Care Travel Specialist serves as the primary contact for our esteemed members. Your daily objective is to deliver outstanding customer support to both our members and colleagues. This role is integral to a collaborative team dedicated to addressing our members' needs. The salary range provided is...