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Customer Support Specialist I

2 months ago

New York, New York, United States VNS Health Full time
Overview

This fully remote Customer Support Specialist position is dedicated to delivering efficient and courteous consumer assistance through various communication channels, including chat, inbound/outbound calls, email, and web platforms. The primary goal is to assess consumer needs and ensure timely and appropriate service delivery.

Our specialists provide prompt and effective support to prospective and existing consumers, as well as internal staff, in alignment with VNS Health's standards.

By embodying VNS Health's commitment to care, our agents create a positive experience for members and patients, emphasizing empathy, integrity, and responsiveness.


Compensation:
$21.80 Hourly
What We Offer
  • Referral bonus opportunities
  • Generous paid time off (PTO), starting at 20 days plus 9 company holidays
  • Comprehensive health insurance for you and your family, including Medical, Dental, Vision, Life, and Disability coverage
  • Employer-matched 401k retirement savings plan
  • Programs for personal and financial wellness
  • Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care, along with a commuter transit program
  • Tuition reimbursement for qualifying degrees
  • Opportunities for professional development and career advancement, including CEU credits
Responsibilities

As a Customer Support Specialist, you will:

  • Support a specific line of business, developing expertise in a designated area within VNS Health.
  • Handle consumer inquiries and resolve non-clinical issues and complaints, building effective relationships with customers, healthcare providers, and internal teams for swift issue resolution.
  • Exhibit empathy, active listening, and clear communication to ensure consumer needs are fully understood and addressed, fostering a positive experience.
  • Establish customer-focused relationships to facilitate efficient issue resolution, remaining informed about organizational changes through continuous training and educational resources.
  • Adhere to contact center standards and metrics, promoting a collaborative culture by sharing best practices and identifying opportunities for improvement to enhance the consumer experience.
Qualifications
Education:
High School Diploma or equivalent required
Bachelor's Degree in Communications, English, Public Relations, or a related field preferred

Work Experience:
Minimum of one year of customer service experience, preferably in a healthcare environment
Exceptional oral and written communication skills required
Proficient in PC applications, including Microsoft Office
Bilingual skills may be required based on operational needs.