Life Insurance Customer Support Specialist

2 weeks ago


Lansing, Michigan, United States Auto-Owners Insurance Full time

A career with Auto-Owners Insurance is both fulfilling and challenging. Our dedicated team of professionals provides financial stability by assisting individuals and businesses in their recovery after a loss.

Position Overview

We provide a merit-based remote work option based on job responsibilities. Following initial in-person training, you may enjoy the flexibility of working from home as determined by management.

Auto-Owners Insurance, a highly-rated insurance provider, is in search of a driven Life Customer Service Representative to enhance our operations. The role entails the following responsibilities:

  • Collaborate effectively with agents, policyholders, and colleagues across all levels.
  • Exhibit strong verbal and written communication skills.
  • Perform computer inquiries and data entries related to policyholder accounts.
  • Engage with agents and others to investigate issues and develop solutions.
  • Organize and prioritize tasks to ensure timely completion.
  • Maintain regular attendance and adhere to a defined work schedule.
  • Provide accurate and thorough responses to agents and policyholders regarding advanced policy features, coverages, and procedures.
  • Gather necessary information and apply sound judgment in decision-making throughout the servicing process.
Qualifications & Skills
  • Associate's degree (preferably in Accounting or Business) with a minimum GPA of 3.0 or at least two years of relevant professional office experience.
  • Experience in an insurance agency or company with Life products is advantageous.
  • Typing proficiency of at least 40 words per minute with 85% accuracy.
  • Willingness to work occasional or seasonal overtime as needed.
  • Exceptional oral and written communication abilities.
  • Capability to manage multiple tasks simultaneously.
Employee Benefits

Auto-Owners Insurance offers a diverse array of career opportunities, seeking talent that will contribute to our long-standing success. We provide a supportive work environment, structured training programs, employee mentoring, and a comprehensive compensation and benefits package. In addition to a competitive base salary, we offer a matched 401(k), a fully-funded pension plan (once vested), and bonus programs. Auto-Owners also provides generous paid time off, including holidays, vacation days, personal time, and sick leave. If you are looking for meaningful work alongside dedicated professionals, Auto-Owners is the ideal workplace for you.

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. We hire, transfer, and promote based on ability, without regard to disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, national origin, or any factor contrary to federal, state, or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

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