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Life Insurance Policy Service Associate
2 months ago
Job Summary
Auto-Owners Insurance is seeking a motivated Life Customer Service Representative professional to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to our policyholders and agents.
Key Responsibilities
- Work effectively with agents, policyholders, and associates at all levels to resolve customer inquiries and issues.
- Communicate effectively in verbal and written form to provide clear and concise information to customers.
- Make computer inquiries and entries relating to policyholder accounts to ensure accurate and up-to-date information.
- Communicate effectively with agents and others as needed to research problems and find solutions.
- Prioritize and organize work to ensure timely completion of tasks and meet customer expectations.
- Regular and predictable attendance is required to meet a defined work schedule.
- Accurately and effectively respond to agents and policyholders on more advanced policy features, coverages, and procedures.
- Determine and obtain information, while applying good judgment in making decisions, when working tasks through the servicing process.
Requirements
- Associate's degree (Accounting/Business preferred) with a GPA of at least 3.0 (preferred) or at least two years of direct professional office experience.
- Direct insurance agency/company experience with Life products is a plus.
- Must type a minimum of 40 words per minute with 85% accuracy.
- Flexibility for occasional and/or seasonal overtime is required.
- Excellent oral and written communication skills are essential.
- Ability to handle multiple assignments and prioritize tasks effectively.
Benefits
Auto-Owners offers a wide range of career opportunities and a friendly work environment. We provide a structured training program, employee mentoring, and an excellent compensation/benefits package. Our benefits include a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs. We also offer generous paid time off, including holidays, vacation days, personal time, and sick leave.
Equal Employment Opportunity
Auto-Owners Insurance is an equal opportunity employer. We hire, transfer, and promote based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, or national origin. We are committed to creating a diverse and inclusive work environment.
