Desktop Support Specialist

5 days ago


Lansing, Michigan, United States Desktop & Depot Support Full time
Job Summary

We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Lansing, Michigan.

Key Responsibilities
  • Provide workstation software break-fix support to ensure seamless IT operations.
  • Perform IMAC tasks, including PC installs, moves, adds, and changes, to maintain a stable IT environment.
  • Load images and manage assets to optimize system performance.
  • Recover and tag assets to ensure accurate inventory control.
  • Provide printer support and maintain client center (tech bar) operations.
  • Update IT service management systems to ensure efficient incident management.
  • Perform other client support duties as needed to maintain workstation operations and customer satisfaction.
Requirements
  • Previous experience in desktop support is desired, with training provided for entry-level new hires.
  • Knowledge of PC imaging and experience with change management and incident management.
  • Proficiency in using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe.
Preferred Qualifications
  • Certified Dell Technician.
  • Expertise in inventory control.
What We Offer
  • A virtue-centered team environment that values work and teamwork.
  • Ongoing learning and development opportunities to foster continuous growth.
  • A wide variety of benefits for eligible employees related to health, retirement, professional development, and more.


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