Hospitality Reservations Agent

2 weeks ago


Tucson, Arizona, United States Hacienda Del Sol Resort Full time

About Us: Hacienda Del Sol Guest Ranch Resort is a distinguished luxury destination nestled at the base of the Catalina Mountains in Tucson, Arizona. Our resort offers stunning accommodations, exceptional dining experiences, and revitalizing spa services, all delivered with a commitment to excellence. We are seeking individuals who are passionate about providing outstanding service to join our team of dedicated hospitality professionals.

Position Overview: The Dining Reservations Coordinator is the primary point of contact for guests seeking information about our dining establishments. This role encompasses managing restaurant bookings, providing detailed descriptions of dining options, and addressing inquiries with professionalism and courtesy.

Key Responsibilities:

  • Deliver exemplary customer service to guests while managing restaurant reservations in accordance with established standards.
  • Efficiently input and organize reservation details using the Open Table system, including special occasions and peak periods.
  • Respond to requests from in-house guests, ensuring a superior level of satisfaction.
  • Maintain accurate records of special requests and ensure they are properly noted in the reservation system.
  • Understand the restaurant's sales strategy by monitoring table availability and turnover rates.
  • Manage table allocations and pre-blocks for special requests.
  • Possess comprehensive knowledge of the menu and all associated items.
  • Be familiar with the room service process and available in-room amenities.
  • Have a thorough understanding of the resort's facilities and amenities.
  • Utilize the Point-of-Sale system and reservation software effectively.
  • Communicate clear directions to guests regarding the resort and restaurant facilities.
  • Provide information about the resort and dining options in a clear and engaging manner.
  • Assist guests with modifications or cancellations of their reservations.
  • Perform additional tasks as assigned by management.
Work Environment: This position operates within a professional office setting, utilizing standard office equipment such as computers and telephones.

Qualifications:
  • Ability to remain seated at a desk for extended periods.
  • Exceptional communication and customer service abilities.
  • Proficient phone etiquette skills.
  • Strong computer proficiency, including familiarity with Microsoft Office applications.
  • Experience with Open Table reservation software is highly desirable.
  • Excellent organizational skills, attention to detail, and commitment to follow-through.


  • Tucson, Arizona, United States Canyon Ranch Full time

    About This RoleCanyon Ranch is a leading wellness lifestyle company that has been a trailblazer in the industry since 1979. As a Reservations Sales Consultant - Lead, you will play a crucial role in supporting the Reservations Sales Advisors and Supervisors in various tasks, allowing them to focus on selling and minimizing administrative time.Key...


  • Tucson, Arizona, United States Canyon Ranch Full time

    Job OverviewAbout Canyon RanchCanyon Ranch has been a pioneer in promoting the wellness lifestyle since its inception in 1979. With a commitment to integrative health, Canyon Ranch has positively impacted millions of guests through its renowned wellness destination resorts. These resorts are designed to help guests achieve their aspirations of living...


  • Tucson, Arizona, United States Canyon Ranch Full time

    Job OverviewAbout Canyon RanchCanyon Ranch has been a pioneer in promoting the wellness lifestyle since its inception in 1979. With a commitment to integrative health, Canyon Ranch has provided invaluable expertise to countless guests across its renowned wellness destination resorts.Key ResponsibilitiesRole of the Lead Reservations Sales ConsultantThe Lead...


  • Tucson, Arizona, United States Canyon Ranch Full time

    Job OverviewAbout Canyon RanchCanyon Ranch has been a pioneer in promoting the wellness lifestyle since its inception in 1979. With a commitment to integrative health, Canyon Ranch has positively impacted millions of guests through its renowned wellness destination resorts. Our locations offer guests the opportunity to achieve their wellness goals and...


  • Tucson, Arizona, United States Canyon Ranch Full time

    Job OverviewPosition SummaryCanyon Ranch is dedicated to leading individuals on their journey towards wellness through immersive experiences and proven methodologies. Our mission is to inspire a healthier lifestyle through Comprehensive Solutions, Personalized Support, Lasting Impact, and Evidence-based Development.In this position, you will be tasked with...


  • Tucson, Arizona, United States Sonesta International Hotels Full time

    Position Overview: Guest Services AgentAs a vital member of our hospitality team, the Guest Services Agent is responsible for ensuring a welcoming atmosphere for all visitors. This role includes:Serving as the main liaison for guests upon their arrival at the hotel.Upholding the brand's reputation through exceptional professionalism and courtesy.Delivering...


  • Tucson, Arizona, United States Joyful Jobs Full time

    Job OverviewCompany: Joyful JobsPosition: Sales Agents for Roofing SolutionsCompany Profile:Joyful Jobs is on the lookout for enthusiastic individuals to enhance our sales force. With a robust administrative structure and an expanding customer base, we are ready to integrate passionate sales agents into our team.Role Summary:As a Sales Agent specializing in...


  • Tucson, Arizona, United States Hotel Resource Full time

    Join Hotel Resource as a Front Desk AgentCompany: Hotel ResourceLocation: USCategory: HospitalityDegrees Required: Not SpecifiedEmployment Type: Full-TimeManages Others: NoPosition Overview: As a Front Desk Agent at Hotel Resource, you are essential in providing a welcoming atmosphere for guests. Your role is crucial in ensuring that each visitor feels...


  • Tucson, Arizona, United States Hotel Resource Full time

    Join Hotel Resource as a Front Desk AgentCompany: Hotel ResourceLocation: USCategory: HospitalityDegrees Required: Not SpecifiedEmployment Type: Full-TimeManages Others: NoPosition Overview: As a Front Desk Agent at Hotel Resource, you will be essential in providing exceptional service to our guests. Your role involves not only welcoming guests but also...


  • Tucson, Arizona, United States Hotel Resource Full time

    Join Hotel Resource as a Front Desk AgentCompany: Hotel ResourceLocation: USCategory: HospitalityDegrees Required: Not SpecifiedEmployment Type: Full-TimeManages Others: NoPosition Overview: As a Front Desk Agent at Hotel Resource, you will be instrumental in creating a welcoming atmosphere for guests. Your role encompasses more than just the check-in and...


  • Tucson, Arizona, United States Remington Full time

    Job OverviewKey ResponsibilitiesConduct comprehensive daily audit procedures for the front desk and all hotel outlets.Verify room and tax entries in the system or register for precision, promptly rectifying any discrepancies. Ensure all charges are accurately recorded and processed in a timely manner.Perform daily backups of the front office computer system...


  • Tucson, Arizona, United States Tucson Hotel Management, LLC Full time

    Job OverviewWe are seeking a dedicated and proactive individual to take on the role of Front Office Operations Supervisor. This position is crucial in fostering an environment that guarantees friendly, efficient, and attentive service for our guests. The ideal candidate will be energetic, ethical, and possess excellent problem-solving skills, ensuring that...

  • Culinary Team Member

    2 weeks ago


    Tucson, Arizona, United States Prism Hospitality, LP Full time

    Position Overview: The Culinary Team Member is responsible for preparing high-quality dishes that meet guest expectations and enhance food revenue. Key Responsibilities: Prepares meals according to specified portion and quality standards outlined in recipes or as directed by the supervisor; manages food usage to reduce waste.Prepares for the following day's...


  • Tucson, Arizona, United States Prism Hospitality, LP Full time

    Position Overview: The Culinary Operations Specialist is responsible for crafting dishes that exemplify exceptional taste and presentation, aimed at enhancing guest satisfaction and optimizing food revenue. Key Responsibilities: Prepares culinary offerings in alignment with the specified portion and quality benchmarks outlined in recipes or as directed by...


  • Tucson, Arizona, United States Loews Hotel & Resorts Full time

    Position OverviewThe Guest Services Coordinator plays a crucial role in facilitating a seamless check-in experience for our esteemed guests. This position involves the meticulous management of reservations, ensuring that all bookings—whether for wholesale, group, or VIP guests—are processed with precision and efficiency.Key ResponsibilitiesReservation...


  • Tucson, Arizona, United States Embassy Suites Tucson Paloma Village Full time

    Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a hotel front desk clerk is essential in our hospitality team. In this position, you will be the first point of contact for guests, managing their reservations and ensuring their stay is comfortable and enjoyable. Ideal candidates will thrive...


  • Tucson, Arizona, United States Embassy Suites Tucson Paloma Village Full time

    Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a Front Desk Clerk at Embassy Suites Tucson Paloma Village may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a pleasant stay. Ideal...


  • Tucson, Arizona, United States Embassy Suites Tucson Paloma Village Full time

    Position OverviewAre you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a Hotel Front Desk Clerk at Embassy Suites Tucson Paloma Village may be the perfect opportunity for you. In this position, you will be responsible for welcoming visitors, managing their reservations, and ensuring a seamless...


  • Tucson, Arizona, United States American Healthcare Radiology Administrators Full time

    About the Role:This is a leadership position responsible for providing support to the Customer Experience Center functional area and serving as a team resource. The ideal candidate will have experience in healthcare operations and customer service, with a strong understanding of customer engagement strategies.Key Responsibilities:Train, monitor, and coach...


  • Tucson, Arizona, United States CASINO DEL SOL Full time

    Job SummaryCasino Del Sol is seeking a highly skilled PBX Operations Manager to join our team. As a key member of our Hotel Operations department, you will be responsible for overseeing the efficient operation of our PBX unit, ensuring compliance with company standards and procedures, and providing exceptional guest service.Key ResponsibilitiesMonitor PBX...