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Front Office Operations Supervisor

2 months ago

Tucson, Arizona, United States Tucson Hotel Management, LLC Full time
Job Overview

We are seeking a dedicated and proactive individual to take on the role of Front Office Operations Supervisor. This position is crucial in fostering an environment that guarantees friendly, efficient, and attentive service for our guests. The ideal candidate will be energetic, ethical, and possess excellent problem-solving skills, ensuring that guest needs are not only met but exceeded.


Key Responsibilities:

  • Deliver a warm welcome and maintain a positive attitude at all times.
  • Ensure all operational checklists are completed as required by management.
  • Facilitate clear communication between Guest Service Agents, Front Office Management, and Upper Management.
  • Respond promptly to internal communications.
  • Support the Front Office team by participating in daily and weekly meetings as needed.
  • Achieve monthly targets, including personal enrollment goals.
  • Conduct monthly inventory assessments and track revenue for the Made Market.
  • Champion the updating of guest profiles within the CRM system.
  • Address guest complaints promptly and effectively.

Required Skills and Qualifications:

  • Exceptional interpersonal skills with the ability to engage effectively with guests and colleagues.
  • Proficient computer skills for managing reservations.
  • Professional appearance and grooming.
  • Strong verbal communication abilities.

Experience and Education:

  • High school diploma or equivalent education and experience.
  • A minimum of one year of experience in a similar role is required.
  • Prior experience in the hospitality industry is preferred.

Physical Requirements:

  • Ability to work on a computer for extended periods.
  • Capacity to stand for long durations.
  • Ability to communicate effectively in a shared workspace.
  • Capability to manage stress from guests and team members.
  • Ability to lift or carry items weighing up to 50 pounds.
  • Willingness to work a flexible schedule, including weekends and evenings.