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Lead Consultant for Reservations Sales

2 months ago

Tucson, Arizona, United States Canyon Ranch Full time
Job Overview

About Canyon Ranch

Canyon Ranch has been a pioneer in promoting the wellness lifestyle since its inception in 1979. With a commitment to integrative health, Canyon Ranch has provided invaluable expertise to countless guests across its renowned wellness destination resorts.


Key Responsibilities

Role of the Lead Reservations Sales Consultant

The Lead Reservations Sales Consultant plays a crucial role in assisting the Reservations Sales Advisors and Supervisors by managing inquiries, addressing escalations, and responding to requests in the shared email inbox. This allows the team to concentrate on sales while minimizing administrative distractions. The position is vital in supporting the Reservations Sales Channel through daily engagement with the Reservation Team, ensuring adherence to schedules, managing business volumes, and upholding company policies to deliver exceptional customer service.

Key duties include:

  • Leadership: Serve as a Supervisor on Duty when necessary, providing support to fellow agents, resolving issues, and managing escalations. Monitor adherence to schedules and assist with various support tasks to gain a comprehensive understanding of the business.
  • Client Engagement: Maintain proactive relationships with Canyon Ranch customers by meeting or exceeding daily call quotas. Handle incoming requests through various channels, employing active listening and consultative selling techniques to tailor value-based offers to customer needs.
  • System Management: As a representative of the customer experience, maintain accurate customer records in the Customer Relationship Management (CRM) system. Process reservations using the Property Management System (PMS) and ensure data integrity for all bookings.
  • Knowledge Management: Collaborate with key contacts across the organization to ensure that agents have access to the latest information regarding products and services offered by Canyon Ranch.

Qualifications

Essential Skills and Experience

  • 1-2 years of relevant experience with some supervisory responsibilities.
  • Experience in hospitality or call center environments is advantageous.
  • Excellent communication skills and a positive demeanor in sales interactions.
  • Strong organizational abilities and proficiency in computer applications.
  • High School diploma or equivalent is required.

Benefits Offered

  • Access to a range of services and facilities, including spa treatments and fitness classes.
  • Comprehensive health benefits, including dental and vision coverage.
  • Generous personal and holiday leave.
  • Supplemental health care options available.
  • Employer-sponsored life insurance and employee assistance programs.
  • Paid maternity leave.

Work Environment: This position will be hybrid, with responsibilities at our Tucson property.