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Guest Services Representative

2 months ago

Tucson, Arizona, United States Hotel Resource Full time

Join Hotel Resource as a Front Desk Agent

  • Company: Hotel Resource
  • Location: US
  • Category: Hospitality
  • Degrees Required: Not Specified
  • Employment Type: Full-Time
  • Manages Others: No

Position Overview: As a Front Desk Agent at Hotel Resource, you are essential in providing a welcoming atmosphere for guests. Your role is crucial in ensuring that each visitor feels valued and has a pleasant experience throughout their stay.

Key Responsibilities:

  • Warmly welcome guests upon arrival at the Front Desk
  • Efficiently manage check-in and check-out processes with a focus on guest satisfaction
  • Provide insightful recommendations for local attractions and dining options to enhance guest enjoyment
  • Address challenging situations with professionalism and offer innovative solutions
  • Keep current on hotel amenities and services to assist guests effectively
  • Work collaboratively with various hotel departments to fulfill guest requests

Required Skills and Qualifications:

  • Proficient in using computer systems and software
  • Able to manage multiple tasks and prioritize effectively
  • Strong communication and organizational skills
  • Excellent problem-solving abilities and creative thinking
  • Previous experience in a hotel front desk role is preferred
  • Familiarity with reservation management software is advantageous
  • Experience in high-quality customer service is beneficial

Employee Benefits: At Hotel Resource, we value your health and well-being by offering a comprehensive benefits package. Enjoy affordable medical coverage, including low prescription copays, telehealth services, counseling, life insurance, vision and dental plans, paid time off, and scholarship opportunities, all available shortly after you start with us.