Retail Operations Supervisor

2 weeks ago

Oak Brook, Illinois, United States Acosta Sales & Marketing Full time

The Retail Operations Supervisor is a results-oriented professional responsible for fostering an exceptional shopping experience and a "customer-centric" atmosphere within the retail environment for a globally recognized brand.

This role entails overseeing associate management within the retail sector, which includes recruitment, training, mentoring, scheduling, and performance management to ensure an exemplary customer experience, operational efficiency, and high-quality service.

Key responsibilities include maintaining optimal inventory levels and ensuring the store's aesthetic appeal. The Supervisor will also be tasked with completing financial documentation and reports related to daily operations, including physical inventory counts.


Key Responsibilities:
  • Act as the authority on exceptional customer service and brand engagement.
  • Drive sales performance and achieve store sales targets.
  • Foster an inclusive, collaborative, and motivating work environment.
  • Assist the Store Manager in daily operations and overall store management.
  • Oversee the execution of opening and closing tasks, including visual merchandising and inventory control.
  • Guide team members, prioritize tasks, resolve issues, and manage customer escalations.
  • Build and develop teams focused on customer solutions, loyalty, and measurable outcomes.
  • Ensure effective inventory management and uphold brand visual standards.

Personnel Management:

Meet and exceed established goals for customer satisfaction, sales performance, and operational productivity. Demonstrate strong interpersonal, leadership, and coaching abilities. Create a workplace culture that encourages high performance and accountability.

Act as the Floor Leader to guarantee that customers receive a premier shopping experience. Manage customer interactions and assist with transactions as needed.

Provide coaching and feedback to team members on key performance metrics, recognizing positive contributions and addressing areas for improvement.

Conduct regular training sessions to keep staff informed about product knowledge and competitive offerings.

Address service-related issues promptly and appropriately.


Management and Development:

Engage in the recruitment and hiring process, including making disciplinary decisions when necessary. Inspire and motivate associates to achieve success, fostering a sense of pride and commitment to the brand.

Lead by example and serve as a resource for product expertise. Promote associate growth by delegating responsibilities and monitoring completion.

Enhance associate engagement through effective leadership and support.

Ensure compliance with the Code of Business Conduct and collaborate with HR for any necessary investigations.

Address any security concerns promptly, working in conjunction with Security or Finance teams as needed.


Product Launch Coordination:

Collaborate with Operations management and relevant stakeholders to successfully introduce new products and services. Review staffing forecasts and ensure associates are adequately trained on new offerings.

Document and address any concerns regarding associates' knowledge and behavior, providing additional coaching or disciplinary action as required.

Coordinate with security and facilities management to ensure seamless execution of product launches.


Merchandising Standards:

Accountable for maintaining merchandising standards and instilling a sense of pride in the store's appearance among all associates.


Compliance and Operational Excellence:

Drive adherence to operational processes and policies, managing payroll, attendance, and time-off requests effectively.

Ensure timely completion of required training for associates to empower their success.

Implement and evaluate retail programs and training initiatives, conducting monthly reviews of operational costs.


Additional Responsibilities:

Report any fraudulent activities to Security and be available for emergency situations.

Demonstrate integrity and a strategic mindset while championing change and inspiring teamwork.

Utilize professional expertise to resolve issues and drive results.

Other duties as assigned.


Qualifications:
  • 3+ years of experience in Retail Management within customer-focused environments.
  • Proven track record of managing dynamic teams effectively.
  • Demonstrated ability to achieve measurable sales outcomes.
  • Strong communication, presentation, and interpersonal skills.
  • Excellent organizational skills with attention to detail.
  • Experience in consumer electronics retail preferred.
  • Proficient in written and verbal communication, with a working knowledge of G-Suite.
  • Experience in payroll management is a plus.
  • Knowledge of human resources policies and procedures.
  • Ability to motivate and lead team members.
  • Flexibility to work varied hours, including evenings and weekends.

In addition to competitive compensation, we offer a comprehensive benefits package that may include medical, dental, vision, and telehealth services, as well as retirement plans, legal insurance, and employee assistance programs.

We are committed to employee development and promote from within, fostering a culture of sustainability and excellence.


About Us:

Acosta Sales & Marketing is a leading sales and marketing organization representing some of the most recognized brands in the industry. We leverage our talent and technology to create data-driven strategies that optimize performance for our clients and partners.

Acosta is an Equal Opportunity Employer and is dedicated to providing accommodations for individuals with disabilities.

The above statements are intended to provide a general overview of the role and responsibilities associated with this position. They are not exhaustive and may be subject to change as business needs evolve.

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