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Facilities Operations Supervisor

2 months ago

Oak Brook, Illinois, United States Hyatt House ChicagoOak Brook Full time
Job Overview

POSITION SUMMARY

The Facilities Operations Supervisor at Hyatt House Chicago/Oak Brook is responsible for ensuring exceptional service and maintenance of the hotel's physical assets. This role is crucial in upholding compliance with local regulations, company policies, and brand standards related to quality, cleanliness, guest satisfaction, safety, and security.

KEY RESPONSIBILITIES

  • Availability for a flexible schedule, including weekends and holidays, as well as extended hours when necessary.
  • On-call availability for emergencies, requiring prompt response to urgent situations.
  • Conduct routine maintenance across the property, addressing both guest rooms and common areas.
  • Possess comprehensive knowledge of plumbing systems and repair techniques.
  • Execute minor repairs, including tile replacement, painting, and carpentry tasks.
  • Ensure all furniture, fixtures, and electrical systems are functioning properly.
  • Perform systematic inspections of guest room appliances and electrical systems.
  • Diagnose and resolve HVAC issues, ensuring optimal climate control within guest rooms.
  • Maintain the exterior of the hotel, including landscaping and parking areas.
  • Familiarity with key utility shut-off locations, including water and electrical systems.
  • Communicate major repair needs to the General Manager.
  • Oversee and mentor the Engineering team, fostering a collaborative work environment.
  • Maintain cleanliness and organization of tools and workspaces.
  • Utilize necessary hand and power tools for maintenance tasks.
  • Complete preventive maintenance checklists and keep accurate maintenance records.
  • Assist in managing capital project requests and vendor contracts.

SAFETY AND SECURITY

  • Ensure the secure handling of hotel keys at the end of each shift.
  • Announce presence prior to entering guest rooms.
  • Maintain security protocols to protect guests and property.
  • Report any suspicious activities to management.
  • Document incidents involving guests or team members as required.
  • Lead safety initiatives to promote a secure working environment.
  • Properly label and report lost and found items.
  • Adhere to safety regulations and protocols, including OSHA standards.

CUSTOMER SERVICE AND GUEST SATISFACTION

  • Respond promptly to repair requests from guests and staff.
  • Maintain a professional appearance and adhere to uniform standards.
  • Greet guests and staff warmly, ensuring a welcoming atmosphere.
  • Proactively engage with guests in common areas.
  • Perform additional duties as assigned by management.
  • Assist in maintaining high presentation standards in public areas.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

  • Ability to operate standard office equipment and tools.
  • Occasional lifting of up to 50 lbs. may be required.
  • Must be able to stand and walk for the majority of the workday.
  • Physical tasks may include reaching, bending, and climbing stairs.

QUALIFICATIONS AND EXPERIENCE

  • High School Diploma or equivalent experience is required.
  • A minimum of 2 years in maintenance or facilities management is preferred.
  • Knowledge of general repair techniques, including plumbing and HVAC systems.
  • Previous experience in a hotel maintenance role is advantageous.
  • Strong customer service and communication skills are essential.
  • Ability to prioritize tasks and work independently or as part of a team.