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Retail Operations Supervisor

2 months ago


Oak Brook, Illinois, United States Acosta Sales & Marketing Full time

The Retail Operations Supervisor is a results-oriented professional responsible for fostering an exceptional customer experience and cultivating a "consumer-first" atmosphere within the retail environment of a globally recognized brand.

This role encompasses various responsibilities related to team management, including recruitment, training, coaching, scheduling, and disciplinary actions to ensure a superior customer journey, operational efficiency, and high-quality service.

Key responsibilities include:

  • Maintaining optimal inventory levels and ensuring the retail space is visually appealing.
  • Completing necessary financial documentation and reports related to daily operations, including physical inventory counts.
  • Leading the technical support team, overseeing repair processes, and achieving performance objectives.
  • Delivering exceptional customer solutions within the brand ecosystem.

Core Responsibilities:

  • Serve as the authority on delivering outstanding customer service and understanding brand ecosystems.
  • Manage the technician repair workflow, monitor repair trends, and facilitate ticket generation.
  • Foster an inclusive and collaborative work environment.
  • Assist the Store Manager with daily operations and overall store management.
  • Oversee the execution of opening and closing procedures, including visual merchandising and inventory management.
  • Guide team members, prioritize tasks, and resolve customer issues effectively.
  • Build and mentor teams, focusing on customer solutions, loyalty, and measurable outcomes.
  • Ensure adherence to inventory management and brand visual standards.

Personnel Supervision:

  • Achieve and surpass goals related to customer experience, sales, and productivity.
  • Exhibit strong interpersonal, leadership, and coaching abilities.
  • Create a motivating work environment that encourages team excellence.
  • Act as the Floor Leader to guarantee a world-class customer experience.
  • Support team members in customer interactions and transactions.
  • Provide coaching and feedback to enhance performance against key metrics.
  • Conduct regular training sessions to keep the team informed about products and competitive technology.

Management and Development:

  • Conduct interviews, hire personnel, and make necessary disciplinary decisions.
  • Inspire and engage team members to achieve success.
  • Lead by example and serve as a resource for product knowledge.
  • Develop team members for growth by delegating responsibilities and ensuring task completion.
  • Monitor and coach associates to enhance customer service techniques.

Product Launches:

  • Collaborate with management to successfully introduce new products and services.
  • Inspect post-launch results and implement best practices for improvement.
  • Ensure associates are adequately trained on new offerings.

Merchandising:

  • Ensure compliance with merchandising standards and instill pride in the store's appearance.

Compliance:

  • Drive adherence to operational processes and policies.
  • Manage time off, attendance, and payroll approvals.
  • Ensure timely completion of training for personnel.

Qualifications:

  • Minimum of 3 years of experience in retail management within customer-centric environments.
  • Experience in managing technical customer solutions.
  • Strong communication and organizational skills.
  • Ability to motivate and lead a team effectively.
  • Flexibility to work varied hours, including evenings and weekends.

In addition to competitive compensation, we offer a comprehensive benefits package, including medical, dental, vision, and more. This role is part of a company dedicated to sustainable practices and employee development.

About Us:

Acosta Sales & Marketing is a leading force in sales and marketing, partnering with top brands and retailers across North America. We leverage our expertise and technology to create data-driven strategies that deliver measurable results.