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Retail Operations Supervisor
2 months ago
The Retail Operations Supervisor is a results-oriented professional responsible for fostering an exceptional customer experience and cultivating a "consumer-first" atmosphere within the retail environment of a globally recognized brand.
This role encompasses various responsibilities related to team management, including recruitment, training, coaching, scheduling, and disciplinary actions to ensure a superior customer journey, operational efficiency, and high-quality service.
Key responsibilities include:
- Maintaining optimal inventory levels and ensuring the retail space is visually appealing.
- Completing necessary financial documentation and reports related to daily operations, including physical inventory counts.
- Leading the technical support team, overseeing repair processes, and achieving performance objectives.
- Delivering exceptional customer solutions within the brand ecosystem.
Core Responsibilities:
- Serve as the authority on delivering outstanding customer service and understanding brand ecosystems.
- Manage the technician repair workflow, monitor repair trends, and facilitate ticket generation.
- Foster an inclusive and collaborative work environment.
- Assist the Store Manager with daily operations and overall store management.
- Oversee the execution of opening and closing procedures, including visual merchandising and inventory management.
- Guide team members, prioritize tasks, and resolve customer issues effectively.
- Build and mentor teams, focusing on customer solutions, loyalty, and measurable outcomes.
- Ensure adherence to inventory management and brand visual standards.
Personnel Supervision:
- Achieve and surpass goals related to customer experience, sales, and productivity.
- Exhibit strong interpersonal, leadership, and coaching abilities.
- Create a motivating work environment that encourages team excellence.
- Act as the Floor Leader to guarantee a world-class customer experience.
- Support team members in customer interactions and transactions.
- Provide coaching and feedback to enhance performance against key metrics.
- Conduct regular training sessions to keep the team informed about products and competitive technology.
Management and Development:
- Conduct interviews, hire personnel, and make necessary disciplinary decisions.
- Inspire and engage team members to achieve success.
- Lead by example and serve as a resource for product knowledge.
- Develop team members for growth by delegating responsibilities and ensuring task completion.
- Monitor and coach associates to enhance customer service techniques.
Product Launches:
- Collaborate with management to successfully introduce new products and services.
- Inspect post-launch results and implement best practices for improvement.
- Ensure associates are adequately trained on new offerings.
Merchandising:
- Ensure compliance with merchandising standards and instill pride in the store's appearance.
Compliance:
- Drive adherence to operational processes and policies.
- Manage time off, attendance, and payroll approvals.
- Ensure timely completion of training for personnel.
Qualifications:
- Minimum of 3 years of experience in retail management within customer-centric environments.
- Experience in managing technical customer solutions.
- Strong communication and organizational skills.
- Ability to motivate and lead a team effectively.
- Flexibility to work varied hours, including evenings and weekends.
In addition to competitive compensation, we offer a comprehensive benefits package, including medical, dental, vision, and more. This role is part of a company dedicated to sustainable practices and employee development.
About Us:
Acosta Sales & Marketing is a leading force in sales and marketing, partnering with top brands and retailers across North America. We leverage our expertise and technology to create data-driven strategies that deliver measurable results.